Dynamic Store Manager with expertise in driving profitable sales growth and developing high-performing teams. Proven success in enhancing customer engagement through tailored clienteling strategies.
● Led high-volume luxury store operations and drove profitable sales growth.
● Trained and coached Store Managers, Assistant Store Managers, and emerging leaders.
● Recruited, onboarded, and developed high-performing teams.
● Improved conversion, UPT, and average sale through clienteling and selling strategies.
● Partnered with district and regional leadership on business goals and initiatives.
● Managed payroll, scheduling, expenses, inventory, shrink, and compliance.
● Built a culture of accountability, inclusion, and service.
Manager, Louis Vuitton | Fifth Avenue, New York, NY | July 2001 – 2010 Leather Goods & Ready-to-Wear
● Managed 70% of total sales volume in the Fifth Avenue flagship, contributing to annual sales above $57M.
● Recruited, trained, and developed a 30-person sales team.
● Coached new supervisors on leadership, performance management, and productivity.
● Executed monthly merchandising standards and visual directives.
● Represented the business at merchandise previews and buying appointments in Paris.
● Implemented inventory controls that reduced shrink and protected assets.
● Consistently met quarterly sales goals through strategic planning and client development.
Store Manager,
Giorgio Armani | New York, NY | May 1999 – July 2001
● Exceeded monthly sales goals through high-touch client service and business development.
● Increased Fall/Winter sales by 14% year over year.
● Led product knowledge and sales training to strengthen team performance.
● Managed inventory and partnered with buyers and account executives on assortment planning.
● Built long-term relationships with high-profile clients to drive repeat business.
Business Manager,
Carolee at Saks Fifth Avenue | New York, NY | April 1997 – May 1999
● Exceeded annual sales goals by 11%.
● Supervised, scheduled, coached, and evaluated fashion consultants.
● Produced weekly sales and inventory reports to track performance.
● Implemented customer service initiatives that improved satisfaction and sales productivity.
Manager, Nordstrom | Paramus & Edison, New Jersey | March 1995 – April 1997
● Exceeded monthly sales goals, averaging more than $22,000 in personal sales.
● Earned Nordstrom All Star recognition for customer service and sales performance.
● Recruited, trained, and developed sales associates.
● Served frequently as Acting Store Manager to ensure smooth daily operations.
EDUCATION
Bachelor of Fine Arts, Advertising Design
College of the Holy Spirit, Manila, Philippines Sent from my iPhone
Led cross-functional teams to enhance customer experience and optimize store operations.
Developed and implemented training programs to elevate staff performance and service standards.
Analyzed sales data to identify trends and inform strategic merchandising decisions.
Fostered relationships with key stakeholders to strengthen brand presence in local markets.
● Managed 70% of total sales volume in the Fifth Avenue flagship, contributing to annual sales above $57M.
● Recruited, trained, and developed a 30-person sales team.
● Coached new supervisors on leadership, performance management, and productivity.
● Executed monthly merchandising standards and visual directives.
● Represented the business at merchandise previews and buying appointments in Paris.
● Implemented inventory controls that reduced shrink and protected assets.
● Consistently met quarterly sales goals through strategic planning and client development.
● Exceeded monthly sales goals through high-touch client service and business development.
● Increased Fall/Winter sales by 14% year over year.
● Led product knowledge and sales training to strengthen team performance.
● Managed inventory and partnered with buyers and account executives on assortment planning.