Nicole Richardson

Conduct Psychosocial Assessments with admitted patients. Assess and evaluate patients with a mental health crisis; 302/201 status.

Promote the implementation of therapeutic activities and daily program schedules.

Facilitate psychosocial groups to inform and educate patients on their diagnosis.

Collaborate with patients to complete treatment planning and goal setting.

• Assists program participants with navigating the healthcare system, such as understanding Medicare, Medicaid, and other Managed Care plans
• Perform assessments of participants and coordinate with Interdisciplinary Team to develop comprehensive plan of care
• Assist with ongoing financial eligibility for participant
• Maintain current, written case management records, including ongoing documentation of services provided, reassessment of changing needs and participant’s expressed wishes
• Perform home visits periodically or as needed to assess living environment and support system
• Act as liaison between the participant and other agencies such as Department of Aging, Social Security Administration, Medicaid, etc
• Assist participant and caregivers in filing grievances and appeals
• Actively provide emotional support, grief work, education, funeral and/or financial planning referrals when hospice care is appropriate
• Facilitate hospice or nursing home placement as needed
• Initiate referrals to external resources with community agencies such as Adult Protective Services.

• Ensure participants remain eligible for program by assisting with Medicaid redeterminations, making sure they are financially eligible by offering recommendations if needed for resource spend down
• Assist participant with applying for other community assistance programs
• Maintain company’s hospitalization and skilled nursing home expenditures
• Attend to organization's accounts payable functions.

• Assisted patients with returning to the community by initiating homecare services, ordering equipment, medication prescribed by attending physician, applying for any additional services to ensure a safe transition
• Scheduled and conducted care conferences with patients, family, and medical team
• Made recommendations for long-term care or alternative living situations for patients
• Discussed end-of-life plans with patients and family, such as living-wills and hospice services
• Assessed and reported patient’s progress to family
• Offer support to patients and family regarding health status
• Completed CMS patient assessment
• Led IDT meetings regarding psychotropic medication reduction
• Assisted patients with placing Medicare appeals.

• Responsible for assisting patients with applying for short-term and long-term nursing home grants through the Department of Public Welfare
• Involved with making sure nursing home was compliant with the Center for Medicare and Medicaid regulations
• Assisted patients and family with financial recommendations to qualify them for Medicaid assistance
• Reported any possible financial exploitation to proper agencies
• Recommended guardianship for individuals when needed.

• Responsible for design and management of qualitative and quantitative research projects in consumer products
• Involved in all phases of studies including proposal writing, questionnaire design, survey sample management, data merging, interviewer briefing and monitoring, coding, tabulation, data analysis, and report writing.

• Carried out qualitative and quantitative research in the fields of education, healthcare, non-profit, social services, transportation, and public utilities
• Moderated focus group discussions with adults, teens, adolescents from diverse ethnic and racial groups
• Conducted in-person and telephone interviews with a wide range of individuals
• Developed and maintained project budgets
• Interacted with clients to assess their needs and meet those needs.

• Created original graphics in Word and PowerPoint for reports and presentations
• Skillfully managed data collection and data processing
• Responsible for coding/editing survey responses
• Hired, briefed and managed various external vendors including focus group facilities, phone houses and independent contractors.

• Prepared travel arrangements for senior management via Internet and telephone
• Proofed reports and checked statistical data
• Scheduled interviews for senior management
• Maintained report library.