Nicole Riley
Home Coordinator
Surprise,AZ
Summary
Compassionate and detail-oriented case management professional with experience coordinating individualized services, advocating for individuals with intellectual and developmental disabilities, and keeping 41–75 member, employee, and home files compliant. Skilled in person-centered planning, service coordination, client advocacy, and regulatory compliance. Complementary background in paralegal services, legal research, investigations, documentation, and case analysis, with strong organizational, communication, and problem-solving skills. Dedicated to promoting client independence, protecting individual rights, and connecting individuals with resources and supports that improve quality of life.
Overview
3
3
Certifications
2027
2027
years of professional experience
Work History
Mosaic at Home Coordinator
Mosaic
04.2024 - Current
- Built and maintained collaborative relationships with individuals with intellectual and developmental disabilities, families/guardians and home providers.
- Advocated for individuals by facilitating communication of their goals, preferences, and needs and incorporating their voice into individualized support planning and service decisions.
- Coordinated and monitored Individual Support Plans, service delivery, and provider relationships to ensure services aligned with individual outcomes, quality standards, policies, and regulatory requirements.
- Conducted home and service-environment visits to assess quality of care, monitor provider performance, identify concerns, and ensure safe and supportive living environments
Independent Service Coordinator
Champaign County Regional Planning Commission
2022 - 2023
- Managed a diverse caseload of 60-85 individuals with intellectual and developmental disabilities, coordinating individualized services and supports to promote independence, housing stability, education, employment, and community integration.
- Developed and monitored person-centered service plans and measurable outcomes, conducting quarterly assessments to evaluate progress, identify changing needs, and ensure appropriate supports were in place.
- Coordinated with individuals, guardians, providers, and community resources to resolve service barriers, address health and safety concerns, and connect clients with resources aligned with their goals and needs.
- Maintained accurate case documentation and regulatory compliance while coordinating Medicaid waiver services across CILA, Home-Based Services, and ICF/DD settings; maintained QIDP certification through ongoing professional development.
- Advocated for individuals with intellectual and developmental disabilities by promoting their rights, preferences, independence, and access to appropriate services and supports while ensuring their voices remained central to person-centered planning and decision-making.
Qualified Intellectual Disabilities Professional
Futures Unlimited, Inc
2021 - 2022
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed Medicaid waiver caseloads across Community Day Services, CILA, and Home-Based Support programs, coordinating comprehensive services and individualized supports aligned with person-centered goals and identified outcomes.
- Developed and implemented support strategies, completed annual assessments, and facilitated Home-Based Support services to promote client independence, safety, and achievement of meaningful outcomes.
- Collaborated with clients, families, direct support professionals, and service providers to ensure regulatory and CARF compliance, strengthen person-centered practices, and address service needs; provided client transportation and assisted with staff training as needed.
Direct Support Professional (DSP)
Mosaic
2020 - 2021
- Facilitated communication between clients, families, and interdisciplinary team members.
- Delivered compassionate, individualized care to individuals with intellectual and developmental disabilities, supporting personal hygiene, mobility, nutrition, medication routines, and daily living activities while promoting dignity and independence.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Paralegal Specialist
U.S. Army
2014 - 2020
- Administered and coordinated legal services for military commanders, staff, and service members across diverse legal disciplines, supporting attorneys and judge advocates with military justice, legal assistance, claims, administrative law, operational law, and contract law matters.
- Conducted legal research, interviews/statements and analysis to support case preparation and documentation.
- Drafted and reviewed legal documents, ensuring compliance with regulations and standards.
- Assisted attorneys in trial preparation by organizing evidence and preparing exhibits.
Education
Bachelor of Arts - Anthropology
Arizona State University
Skills
- Developmental disabilities experience
- Case management and compliance
- Customer service
- Person-centered support plans
- Crisis intervention and incident reporting
Certification
Certified Notary (AZ)
Timeline
Mosaic at Home Coordinator
Mosaic
04.2024 - Current
Independent Service Coordinator
Champaign County Regional Planning Commission
2022 - 2023
Qualified Intellectual Disabilities Professional
Futures Unlimited, Inc
2021 - 2022
Direct Support Professional (DSP)
Mosaic
2020 - 2021
Paralegal Specialist
U.S. Army
2014 - 2020
Bachelor of Arts - Anthropology
Arizona State University
Additional Information
Authorized to work in the US for any employer