Nicole Rivera
Bronx,N.Y
Summary
Dedicated paraprofessional with 4 years of experience supporting high school special education and pre-kindergarten students. Skilled in creating inclusive, engaging learning environments that foster student growth. Known for building positive relationships with students, families, and colleagues.
Overview
11
11
years of professional experience
Work History
Special Education Paraprofessional
NYC Board of Education
Bronx, NY
10.2023 - Current
- Support over 60 high school students with autism providing individualized and group assistance to help them complete assignments and tasks, promoting academic and social growth.
- Provided crisis intervention and conflict resolution, using de-escalation techniques to maintain a safe and supportive learning environment.
- Collaborate with the lead teacher to plan and implement lesson plans tailored to students' diverse learning needs.
- Organize and prepare instructional materials, set up classroom workstations, and assist with classroom organization, including creating bulletin boards to support student learning.
- Utilized the “Remind” app to maintain consistent communication with parents regarding student behavior, progress, and daily updates, fostering strong school-home collaboration.
- Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for each individual student''s growth and progress.
Junior Technical Recruiter (Remote)
Citi Bank
New York, NY
09.2021 - 03.2023
- Conducted over 100 candidate reviews weekly and pre-screenings, ensuring alignment with job specifications to guarantee the right fit before submitting candidates to hiring managers.
- Provided salary recommendations and managed the offer process, including extending offers, negotiating terms, and generating offer letters via Workday.
- Championed corporate initiatives on equal opportunity, diversity, and inclusion, ensuring these principles were embedded throughout the recruitment process.
- Knowledge of relevant laws, regulations, and company policies governing the recruitment process, ensuring compliance with hiring standards and employment practice
- Met with 15+ hiring managers weekly to stay updated on current hiring needs, gather feedback, and address recruitment related concerns.
NYC COVID Call Center Representative (Remote)
Maximus
New York, NY
01.2021 - 07.2021
- Answered incoming calls promptly, assessing customer needs and efficiently directing them to the appropriate personnel.
- Resolved complex customer inquiries and de-escalated challenging situations, ensuring customer satisfaction while maintaining a professional tone.
- Consistently met or exceeded quality assurance standards and key performance metrics, demonstrating strong problem-solving and multitasking skills.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Leasing Professional
Colinas Pointe | Anterra
Euless, TX
08.2018 - 10.2020
- Managed resident communication via phone, email, and text, addressing requests.
- Assisted in marketing strategies to increase resident engagement and retention.
- Coordinated resident events and successfully secured sponsorships and donations from local neighborhood businesses to fund activities and supplies.
- Maintained accurate records of completed vendor work orders and maintenance reports to ensure timely service tracking and compliance with property standards.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
Teacher Assistant
Lutheran Social Services
Bronx, NY
01.2015 - 08.2017
- Administered Brigance assessments to evaluate students' knowledge and developmental milestones.
- Regularly updated and tracked child progress through COPA (Child Outcome Planning & Assessment) to monitor student development.
- Managed incident reports, ensuring accurate documentation and timely resolution of issues.
- Fostered strong relationships with students, parents, and guardians, serving as a liaison between teachers and families to ensure seamless communication regarding student progress, concerns, and incidents.
Education
High School -
Saint Raymond Academy for Girls
Bronx, NY06.2011
Skills
- Crisis Intervention and Behavior Management
- Student Engagement and Support
- Classroom Collaboration and Assistance
- Parent Communication and Relationship Building
- Patience and Empathy
- Strong Verbal and Written Communication
- Customer Service and Client Relations
- De-escalation Techniques
- Confidentiality and Professionalism
- Technology Proficiency
Timeline
Special Education Paraprofessional
NYC Board of Education
10.2023 - Current
Junior Technical Recruiter (Remote)
Citi Bank
09.2021 - 03.2023
NYC COVID Call Center Representative (Remote)
Maximus
01.2021 - 07.2021
Leasing Professional
Colinas Pointe | Anterra
08.2018 - 10.2020
Teacher Assistant
Lutheran Social Services
01.2015 - 08.2017
High School -
Saint Raymond Academy for Girls