Nicole Roberts

• Processed prescriptions accurately and efficiently, ensuring timely service for customers.
• Assisted pharmacists in medication preparation and inventory management, maintaining workflow efficiency.
• Educated patients on proper medication usage and potential side effects to enhance understanding.
• Monitored drug inventory levels, facilitating timely reordering of medications and supplies both pharmacy and OTC products.
• Collaborated with healthcare professionals to resolve prescription issues and optimize patient care.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating it.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Processed claims through outcomes, managed group homes and special packaging.
• Processed and updated monthly reports for the nursing home, assisted living, and group homes.

I studied drafting and design, work study, art.