Nicole Rodcay
Spanish Fork,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Provo Canyon School
Springville, UT
01.2024 - 02.2024
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Encouraged positive behaviors through rewards systems when appropriate.
- Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Developed positive relationships with patients while maintaining professional boundaries.
- Tracked client movement on and off unit by documenting times and destinations.
Medical Technician
Beehive Homes Assisted Living
Spanish Fork, UT
07.2023 - 12.2023
- Assisted physicians with medical procedures, such as injections and biopsies.
- Monitored vital signs including temperature, pulse, respiration rate and blood pressure.
- Collected and processed specimens from patients for laboratory analysis.
- Provided instruction to patients regarding proper specimen collection techniques.
- Implemented safety measures within the clinical environment per OSHA standards.
- Responded promptly to inquiries from staff members regarding laboratory services.
- Provided technical assistance when needed during diagnostic tests or treatments.
- Provided excellent patient support and care to patients and families.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Observed and recorded vital signs and reported changes to physicians or nurses.
- Reported safety hazards to supervisors, removing risk and promoting workplace safety.
Front End Manager, Dairy Manager, Bookkeeper
Smiths Food And Drug
Lehi,Saratoga Springs,Orem,Springville, UT
03.2015 - 07.2023
- Resolved technical issues related to the front end development process.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed cash flow of store, including cashier operations, bookkeeping and security.
- Cultivated strong customer relations and developed effective customer service standards.
- Oversaw shelf inventory and customer-focused loss prevention strategies.
- Developed and implemented strategies to improve customer experience.
- Reviewed employee performance and determined areas in need of improvement.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed large volume of guests and improved overall customer service.
- Pulled out of date products from shelves and cases, disposing of items in proper bins.
- Handled money by accurately setting up registers, balancing drawers and preparing daily deposits.
- Received and recorded cash, checks and transfers.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Developed internal control procedures to ensure accurate recordkeeping.
Education
Some College (No Degree) - (CNA)Certified Nurse Assistant
Front Range Community College
Longmont, COSkills
- Crisis Intervention
- De-Escalation Techniques
- Suicide Prevention
- Clinical Documentation
- Training and Mentoring
- Time Management
- Customer-Focused
- Customer Service
- Skilled Multi-Tasker
- Performance Evaluations
- Cash Handling
- Team Building and Leadership
- Problem-Solving
- Training and Coaching
- Financial Recordkeeping
- Accounting and Bookkeeping
- Auditing
- Cash Flow Management
Accomplishments
- Raised 6 wonderful Children
Certification
- CPR Certified
- 06/29/25
- Food Handlers Permit
- 06/29/26
Languages
English
Professional
Affiliations
- Making homemade teddy bears
- Money bouquet
- Crocheting blankets
Timeline
Mental Health Technician
Provo Canyon School
01.2024 - 02.2024
Medical Technician
Beehive Homes Assisted Living
07.2023 - 12.2023
Front End Manager, Dairy Manager, Bookkeeper
Smiths Food And Drug
03.2015 - 07.2023
Some College (No Degree) - (CNA)Certified Nurse Assistant
Front Range Community College
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