Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Nicole Rodriguez

Indianapolis,IN

Summary

Dynamic Membership Coordinator at Pure Barre Northgate with a proven track record in boosting member sign-ups through innovative marketing strategies. Skilled in database management and active member engagement, I excel in resolving issues and enhancing customer experiences, ensuring loyalty and satisfaction. Committed to delivering exceptional service and fostering community connections.

Developed strong communication and problem-solving skills in fast-paced healthcare environment. Gained expertise in managing patient interactions and handling sensitive medical information. Seeking to transition into new field where these transferable skills can drive efficiency and enhance customer experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Membership Coordinator

Pure Barre Northgate
12.2024 - 08.2025
  • Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
  • Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
  • Maintained membership database, ensuring that all information was current and accurate.
  • Collaborated with other departments to develop cross-functional initiatives that improved member engagement and loyalty.
  • Enhanced event attendance through meticulous planning and promotion of engaging activities for members.

Patient Access Representative

UCHealth Medical Group
12.2023 - 12.2024
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.

Education

High School Diploma -

Homestead Senior High School
Fort Wayne, IN
05-2020

Skills

  • Active member engagement
  • Verbal and written communication
  • Membership processing
  • Written and oral communication
  • Database management
  • Problem resolution
  • Microsoft office
  • Data entry
  • Medical terminology
  • Materials, applications, and other documentation

Certification

  • Pilates Instructor Training - June 2025- October 2025

Interests

  • Enjoy participating in Pilates for overall physical and mental well-being
  • Getting involved in local advocacy groups to promote positive change in the community

Timeline

Membership Coordinator

Pure Barre Northgate
12.2024 - 08.2025

Patient Access Representative

UCHealth Medical Group
12.2023 - 12.2024

High School Diploma -

Homestead Senior High School

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