Nicole Rodriguez
Lilburn,GA
Summary
Skilled in mobile technology with background as Mobile Expert. Strong knowledge of latest mobile devices, plans, and accessories, coupled with ability to provide top-notch customer service. Known for troubleshooting software issues efficiently and educating customers on device usage. Previous work resulted in improved customer satisfaction scores and increased sales revenue.
Overview
1
1
year of professional experience
2025
2025
years of post-secondary education
Work History
Mobile Expert
Cricket Wireless
Sandy Springs, Georgia
05.2025 - Current
- Assisted customers in selecting mobile devices and plans suitable for their needs.
- Provided technical support for mobile devices, troubleshooting issues effectively.
- Educated customers on features and benefits of products and services offered.
Mobile Expert
Metro by T-Mobile
Peachtree Corners, Georgia
09.2024 - 04.2025
- Assisted customers in selecting mobile devices and plans suitable for their needs.
- Provided technical support for mobile devices, troubleshooting issues effectively.
- Educated customers on features and benefits of products and services offered.
- Participated in promotional events to increase brand awareness and customer engagement.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
Education
Brookwood High School
Snellville, GASkills
- Device troubleshooting
- Customer education
- Technical support
- Product promotion
- Sales strategy development
- Problem solving
- Conflict resolution
- Mobile payment solutions
Languages
Spanish
Native/ Bilingual
Timeline
Mobile Expert
Cricket Wireless
05.2025 - Current
Mobile Expert
Metro by T-Mobile
09.2024 - 04.2025
Brookwood High School