Nicole Rodriguez
Summary
Experienced with patient registration, insurance verification, and handling medical records. Utilizes strong communication and interpersonal skills to effectively assist patients and collaborate with healthcare teams. Knowledge of healthcare regulations and proficient in maintaining accuracy and confidentiality in all patient interactions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Access Service Representative
Southshore University Hospital
Bayshore
06.2023 - Current
- Accurately collected and verified patient demographic information for seamless recordkeeping.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Reduced errors in insurance verification, ensuring accurate billing and timely payments from insurance companies.
- Updated patient contact information to support accurate electronic medical records.
- Completed registration paperwork, verifying accurate patient information.
- Trained new representatives on operational procedures and customer service protocols.
Nurse Attendant
Southshore University Hospital
09.2020 - 07.2023
- Obtained morning vitals signs and reported any change to staff nurse
- Documented I&O's
- Assisted nurse with code's such as code blue, Rapid response & code gray
- Pharmacy runs for medications and blood
- Reported any changes of patient condition to nurse immediately
- Covered 1:1's with patients who are suicidal, Alcohol dependency, and psych
- Observed 10 patients on camera's for safety
Certified Nursing Assistant
Gurwin Rehab center
09.2019 - 09.2020
- Assisted residents with ADL'S
- Conducted daily checks on residents vitals and reported any sudden change
- Specialized in Dementia patients
- Assisted with Hospice care
- Updating LPN of any sudden changes with residents physical or emotional health
- Turned and positioned every 4 hours to prevent pressure ulcers.
Certified Nursing Assistant
Island Nursing Rehab Center
03.2018 - 09.2019
- Assisted residents with shaving, bathing and oral hygiene to promote healthy habits and overall wellness Perform routine checks on residents vitals, blood pressure and heart rate
- Maintain residents room clean and clutter free
- Notice any changes such as physical, emotional and symptomatic changes in residents and report to nurse
- Assisted with feedings during breakfast and lunch
- Document ADL'S, vitals and food intake on EMR system
Education
Cna Certification -
LIEOC Brentwood
2 2019
High School Diploma -
Connetquot High School
6 2014
Associate of Arts -
Suffolk Community College
06.2026
Skills
- Quick Problem Solver
- Insurance verification
- Professionalism and courtesy
- Problem-solving
- Healthcare industry
- Multitasking and organization
- Team collaboration
- Team leadership
- HIPAA compliance
- Money handling
- Registration and admissions
Certification
- Certified Nursing Assistant certification
- CPR/AED certification
Languages
Spanish
Native or Bilingual
Education
true
Timeline
Patient Access Service Representative
Southshore University Hospital
06.2023 - Current
Nurse Attendant
Southshore University Hospital
09.2020 - 07.2023
Certified Nursing Assistant
Gurwin Rehab center
09.2019 - 09.2020
Certified Nursing Assistant
Island Nursing Rehab Center
03.2018 - 09.2019
Cna Certification -
LIEOC Brentwood
High School Diploma -
Connetquot High School
Associate of Arts -
Suffolk Community College