MELISSA JONES
Indianapolis,IN
Summary
Professional marketing representative with track record of driving brand awareness and consumer interaction. Proven ability to execute strategic promotional activities, fostering positive relationships and enhancing brand loyalty. Consistent team collaborator with focus on achieving impactful results and adapting to dynamic marketing needs. Expertise in event coordination and public speaking.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Patient Access Service Representative
Community Health Network
Indianapolis, IN
04.2024 - Current
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Maintained a clean and organized reception area.
- Answered incoming calls in a professional manner.
- Ensured all necessary paperwork was completed prior to patient visits.
- Sorted and distributed incoming mail daily.
Brand Ambassador
PubCrawls, Sam'sClub, LuckyXP, BathFitter, IgniteProductions
Indianapolis, IN
11.2021 - Current
- Engaged customers through interactive promotions and product demonstrations to enhance brand visibility.
- Developed and executed on-site marketing strategies to drive event attendance and customer participation.
- Collaborated with team members to create a cohesive brand message across multiple platforms during promotional events.
- Trained new ambassadors on brand standards, event operations, and customer engagement techniques.
- Exert as an initiative-taker who can engage with anyone with out hesitation.
Delivery Driver - Shipt Shopper
Shipt-Uber-Doordash
Indianapolis, IN
06.2020 - 12.2025
- Use the Shipt app to accept, shop, and deliver orders to Shipt members
- Shop for customers in an appropriate manner to ensure the timely drop off of items at the scheduled time
- Provide excellent customer service by communicating with the customer via the app at every stage of selecting and purchasing items
- Serve customers with knowledgeable, friendly support using problem-solving skills to find substitutions for out-of-stock items
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Delivered groceries and essentials efficiently to customers using Shipt, Uber, and Doordash platforms.
Chiropractic Office Manager (PT)
Office of Dr. L. Richard Wong
Indianapolis, IN
04.2019 - 12.2025
- Manage administrative duties including computer system upkeep
- Managed interactions with insurers to streamline claim management
- Maintained comprehensive patient records, including treatment plans
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Managed daily operations, ensuring adherence to clinic protocols and regulatory compliance.
- Streamlined patient scheduling processes, enhancing office efficiency and reducing wait times.
Senior Commercial Loan Officer
Oak Street Funding
Indianapolis, IN
04.2012 - 04.2019
- Managed and supervised a portfolio of commercial lending relationships, including initial credit analysis, cash flow review, and deal structuring
- 85% of efforts focused on driving sales through outbound and inbound sales calls and correspondences while maintaining 180% of goals
- Worked with Processing, Underwriting, and Servicing Personnel to ensure all loans are properly documented and processed
- Kept ahead of trends in the insurance arena
Education
High School Diploma -
Arsenal Technical High School
Indianapolis, IN06-1999
Some College (No Degree) - Exploratory
Indiana University, Purdue University Indianapolis
Indianapolis, INSkills
- Database Management, Budgeting
- Supervisor, Leadership, People Management
- Problem Solver, Flexibility
- Customer Service, Service Industry, Social Service
- Patient greeting, Check-in coordination, Front desk supervision
- Appointment Confirmation & Scheduling
- Payment Collection, Insurance Verification, Eligibility Determination
- HIPAA Compliance, Safety and Security
- Brand Awareness, Skill Development, Networking Opportunities, Creative Expression
- Sales presentations, Trade show representation
- Teamwork and collaboration
Certification
Driver's License
Food Handlers Card
Alcohol Certificate
Timeline
Patient Access Service Representative
Community Health Network
04.2024 - Current
Brand Ambassador
PubCrawls, Sam'sClub, LuckyXP, BathFitter, IgniteProductions
11.2021 - Current
Delivery Driver - Shipt Shopper
Shipt-Uber-Doordash
06.2020 - 12.2025
Chiropractic Office Manager (PT)
Office of Dr. L. Richard Wong
04.2019 - 12.2025
Senior Commercial Loan Officer
Oak Street Funding
04.2012 - 04.2019
High School Diploma -
Arsenal Technical High School
Some College (No Degree) - Exploratory
Indiana University, Purdue University Indianapolis
Awards
- Top Salesperson, 2013 - 2019