Tai-Rae Collins
Houston,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Patient Access Service Representative
HCA Houston Healthcare North Cypress
09.2019 - Current
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Assisted in training new hires on departmental protocols, contributing to a more efficient workforce.
Patient Access Representative
Christian Hospital NE BJC
11.2015 - 06.2019
- Verified demographics and insurance information to register patients in computer system.
- Documented and managed patient information in computer system.
- Facilitated smoother patient visits, coordinating with healthcare providers to ensure timely service.
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
Admitting Representative
Mercy Hospital St. Louis
09.2014 - 10.2015
- Completed registrations for laboratory work, surgical procedures and radiology.
- Called patients to schedule radiology appointments, consistently double-checking information and availability.
- Managed challenging situations involving upset or anxious patients with empathy and professionalism, ensuring their concerns were addressed appropriately.
- Enhanced patient satisfaction with thorough explanation of admission procedures and answering questions promptly.
Patient Service Representative
Memorial Medical Group
02.2009 - 11.2013
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Posted charges, payments and adjustments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Education
Some College (No Degree) - Claims Adjusting
The National Institute of Adjusting
Irving, TXSome College (No Degree) - Medical Office Specialist
CALC Institute of Technology
Alton, ILSome College (No Degree) - Medical Assisting
Everest College - Gardena
Gardena, CASkills
- Claims Handling and Coverage Verification
- Database Search and Data Entry Skills
- Attention to Detail
- Explaining Policy and Procedures
- Punctual and Hardworking
- Medical Terminology
- Patient Interviewing Skills
- Resolving Problems
- Administrative and Office Support
- Organized and Efficient
- Registration and Scheduling
- Medical Billing
- Insurance Authorizations
- Multi-Line Telephone Systems
- Comfort with Technology and Databases
- Patient Health Information Access
- Verifying Eligibility
- Epic/Meditech System Experience
- Reliability and Dedication
- Time Management and Prioritization
- Calm and Effective Under Pressure
- Verbal and Written Communication
- Phone and Email Etiquette
Timeline
Patient Access Service Representative
HCA Houston Healthcare North Cypress
09.2019 - Current
Patient Access Representative
Christian Hospital NE BJC
11.2015 - 06.2019
Admitting Representative
Mercy Hospital St. Louis
09.2014 - 10.2015
Patient Service Representative
Memorial Medical Group
02.2009 - 11.2013
Some College (No Degree) - Claims Adjusting
The National Institute of Adjusting
Some College (No Degree) - Medical Office Specialist
CALC Institute of Technology
Some College (No Degree) - Medical Assisting
Everest College - Gardena
Similar Profiles
Kezia S. LumpkinKezia S. Lumpkin
Cardiac Cath Lab RN at HCA Houston Healthcare North CypressCardiac Cath Lab RN at HCA Houston Healthcare North Cypress
Carolina Cadena, BSN, RNCarolina Cadena, BSN, RN
Registered Nurse, Telemetry/Intermediate care unit at HCA Houston Healthcare - North CypressRegistered Nurse, Telemetry/Intermediate care unit at HCA Houston Healthcare - North Cypress
PRINCE UBADINOBIPRINCE UBADINOBI
Registered Nurse at HCA Houston Healthcare North CypressRegistered Nurse at HCA Houston Healthcare North Cypress
Pauline MeuthPauline Meuth
Lead Barista / Kitchen Lead at HCA Houston Healthcare - North CypressLead Barista / Kitchen Lead at HCA Houston Healthcare - North Cypress
Angelica MyersAngelica Myers
Customer Service Representative at ASC HoustonCustomer Service Representative at ASC Houston