Nicole Rojas
Fort Myers,Florida
Summary
Motivated customer service professional with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.Proven track record in enhancing customer experiences and sales, notably at Bonefish Grill Restaurant, through exceptional service and upselling techniques. Skilled in multitasking and problem-solving, ensuring efficient workflow and client satisfaction. Demonstrates strong work ethic and effective communication, leading to increased guest satisfaction and loyalty. Enthusiastic and reliable, takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server/Cocktail Bartender
Bonefish Grill Restaurant
2020.03 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Licensed Nail Technician
Hot Rock Nail Salon/ Home Based
2024.04 - 2024.09
- Boosted retail sales by effectively promoting salon''s product line to clients based on individual needs and preferences.
- Established loyal clientele through excellent customer service, listening attentively to preferences and addressing concerns promptly.
- Streamlined appointment scheduling for improved customer experience, managing bookings efficiently and minimizing wait times.
- Followed proper safety and sanitation guidelines while performing nail services.
Restaurant Hostess
Cristof's On Mcgregor
2019.10 - 2020.02
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Apprenticeship - Life Insurance
Primerica
8141 College Pkwy, Fort Myers, FL 33919Professional Esthetician License - Professional Esthetics
Florida Academy Trade School
4387 Colonial Blvd, Fort Myers, FL 3396604.2024
Dual Enrollment -
Florida Southwestern State College
8099 College Pkwy, Fort Myers, FL 3391905.2021
High School Diploma -
Fort Myers High School
Fort Myers, FL05.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Sales Techniques
- Reliability
- Appointment Scheduling
- Client needs analysis
- Problem-Solving
- Effective Communication
- Multitasking
- Team Leadership
- Client Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Licensed Nail Technician
Hot Rock Nail Salon/ Home Based
2024.04 - 2024.09
Server/Cocktail Bartender
Bonefish Grill Restaurant
2020.03 - Current
Restaurant Hostess
Cristof's On Mcgregor
2019.10 - 2020.02
Apprenticeship - Life Insurance
Primerica
Professional Esthetician License - Professional Esthetics
Florida Academy Trade School
Dual Enrollment -
Florida Southwestern State College
High School Diploma -
Fort Myers High School
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