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Knowledgeable and proactive customer service team member with advanced call management and problem resolution skills. Promote consistency across department by helping to standardize procedures and solutions. Enhance team performance with effective training, mentoring, and quality control skills.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Expert Billing Supervisor successful at operating department efficiently. Knowledgeable about invoicing, payment processing and account reconciliations. Accounts receivable expertise and four years of experience in billing and payments.

 Developed strong communication skills from extensive work experience in different areas and industries. Acquired to work independently or collaboratively within a team environment.    Accomplished valuable professional skills such as facilities engineering, cost/schedule management, billing, payroll and customer satisfaction. 

Billing Supervisor with extensive experience in optimizing operations and enhancing efficiency. Proven track record of reducing delinquency rates and improving collection processes. Skilled in process improvement, team development, and maintaining accurate documentation.

Nicole Rosales (Givens)

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Assistant Billing Supervisor

Certified Law Student

Summer Legal Intern

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J.D. -

Bachelor of Science - Criminal Justice

High School Diploma -

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Certified Law Student

Summer Legal Intern

Assistant Billing Supervisor

J.D. -

Bachelor of Science - Criminal Justice

High School Diploma -

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