NICOLE ROSARIO
Wichita,KS
Summary
Qualified Resolution Specialist with 10+ years of experience resolving errors and communicating with business partners. Detail-oriented professional recognized by peers for my effective creative thinking and analytical skills.
Overview
15
15
years of professional experience
Work History
Senior Workout Specialist
Nutmeg State Financial Credit Union
06.2025 - Current
- Coordinate repossession processes to ensure compliance with legal and regulatory requirements.
- Assist in streamlining internal workflow processes to improve interdepartmental communication and collaboration among teams working towards common goals.
- Develop and analyze policy proposals to enhance organizational effectiveness and compliance.
- Cultivate a supportive environment encouraging open dialogue and knowledge sharing among peers.
- Analyze financial documents to assess borrower eligibility for loss mitigation programs.
- Streamline workflow processes that increased team productivity in document processing tasks.
- Manage case files, ensuring accuracy and compliance with legal regulations.
- Build and maintain relationships with new and existing clients while providing high level of expertise.
Account Rep III and Loss Mitigation Associate
Meritrust Credit Union
05.2017 - 06.2025
- Handling office scheduling and maintaining notes for deadlines, motions, and other important dates
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes
- Created profitable and efficient solutions
- Explained very technical financial information to members in easy-to-understand language
- Checked general ledger entries to increase accuracy, preventing errors and identifying adjustments
- Manage member relations through communication and helpful interactions
- Trained and mentored coworkers on customer service strategies and techniques
- Worked both independently and collaboratively in fast-paced environments
- Reviewed documents and data to identify trends and patterns
- Build and maintain effective business communications
Back Office Assistant
Cox Communications
02.2011 - 05.2017
- Provided clerical support to company employees by copying, faxing, and filing documents
- Routed business correspondence, documents and messages to correct department and staff members
- Introduced organization systems to keep filed customer documents confidential and increase operational efficiency
- Created purchase orders and tracked invoices to avoid missed or delayed shipments
- Maintained and updated office records, both digital and physical
- Collaborated with various departments to complete assigned tasks
- Managed daily data entry and kept clerical information accurate and up to date
Education
Pursuing - Business And Human Resource Management
01-2027
- Honoree of National Society of Collegiate Scholars
- Dean's List
- Honor Roll
- Member of Delta Delta Delta Sorority
Skills
Goal oriented
Customer engagement
Department collaboration
Document management
Teamwork and collaboration
Communication and negotiations
Problem-solving abilities
Personal Information
Title: Senior Workout Specialist
Timeline
Senior Workout Specialist - Nutmeg State Financial Credit Union
06.2025 - Current
Account Rep III and Loss Mitigation Associate - Meritrust Credit Union
05.2017 - 06.2025
Back Office Assistant - Cox Communications
02.2011 - 05.2017
Wichita State University - Pursuing, Business And Human Resource Management