Nicole Rueda
Chicago,IL
Summary
Professional skip tracer who manages high-net-worth accounts to coordinate recovery strategies with repossession agents. Proven analytical thinker utilizing customer relations and data management experience to resolve complex issues.
I enhanced overall team performance by training new team members on skip tracing tools and continue to collaborate with team members regularly to ensure that they remain efficient and follow best practices.
Overview
21
21
years of professional experience
Work History
Senior Skip Tracer
Equitable Services
02.2008 - Current
- Proactively monitored accounts and addressed various issues.
- Identified best-known address to locate client's collateral or customer.
- Worked closely with repossession agents to coordinate activities.
- Utilize advanced skip-tracing tools (Accurint, LexusNexus, TLO) to locate customers.
- Manage a caseload of 400+ high-net- worth accounts.
- Train and mentor new skip tracers, monitoring their performance.
- Build and maintain strong relationships with banks and different financial institutions.
- Analyze accounts to validate contact information and determine asset recovery strategies.
Administrative Office Manager
Christopher House, Chicago
07.2015 - 01.2017
- Maintained up-to-date staff records, certifications, and compliance documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Performed administrative duties including document processing, correspondence, and scheduling.
- Planned and executed company events such as year-end holiday party, student dances, student graduations, and employee trainings.
Billing Specialist
Equitable Services
01.2006 - 02.2008
- Identified, researched, and resolved billing variances to maintain system accuracy.
- Maintained and updated client financial records related to outstanding debts.
- Worked with multiple departments to check proper billing information.
- Processed invoices, credit statements, and billing documentation.
Data Entry & Customer Service Specialist
Equitable Services
08.2004 - 01.2006
- Exhibited high energy and professionalism when dealing with clients and staff.
- Contacted clients to update and verify account information.
- Entered and managed sensitive data in company databases.
- Ensured adherence to confidentiality and security protocols.
- Provided customer support and resolved inquiries timely and efficiently.
Education
Associate of Arts -
Harry S Truman College
Chicago, IL06-2017
Skills
- Skip tracing experience
- Customer relations
- Data management expertise
- Collections background
- Analytical thinking
- Attention to detail
- Leader
Timeline
Administrative Office Manager
Christopher House, Chicago
07.2015 - 01.2017
Senior Skip Tracer
Equitable Services
02.2008 - Current
Billing Specialist
Equitable Services
01.2006 - 02.2008
Data Entry & Customer Service Specialist
Equitable Services
08.2004 - 01.2006
Associate of Arts -
Harry S Truman College
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