Nicole Russell
Tucson,AZ
Summary
Customer Service Representative with 20+ years experience. Maintained a 5 star rating with 700+ deliveries. Received additional accolades for: smooth delivery, quality items, extra effort, and helpful chat. Excel in communication both verbal and written, interpersonal skills, time management, critical thinking, problem solving and leadership skills.
Overview
19
19
years of professional experience
Work History
Delivery Driver
Instacart, Grubhub, Doordash, Ubereats
09.2021 - Current
- Doordash
- Delivered groceries and goods to customers in friendly, timely, and accurate manner
- Communicated with customers regarding items that were out of stock to ensure best replacement and customer service
- Maintained 5 star rating with over 700 deliveries
- Utilized GPS to plan best and most efficient route from businesses to customers' homes
- Utilized multiple apps simultaneously to process and receive orders.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
Housekeeper
J.W. Marriott Starr Pass Resort
11.2022 - 08.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Responded to requests from patrons for linens and toiletries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
Houseperson
Canyon Ranch
06.2022 - 08.2022
- Performed various housekeeping duties and delivered requests to guests
- Removed trash/recycling from designated areas throughout the campus
- Picked up and delivered clean and dirty bins of linen to and from guests rooms, pools and spa locker rooms
- Folded linen in laundry room to disperse folded linen throughout the campus to designated locker rooms for housekeepers with a golf cart.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Disposed of trash and recyclables each day to avoid waste buildup.
PACT and Warm-line Operator
HOPE Inc.
02.2021 - 08.2021
- Peer After Care Team and Warm line HOPE
- Attempted contact with member within 24hrs ER referral from crisis episode to bridge services to outpatient behavioral health services
- Provided peer support and rehabilitative services to member in inpatient settings and worked with clinical team on discharge planning
- Completed Wellness and Crisis planning and worked on goals set forth by members
- Compassionately assisted members in maintaining goals set forth by their ISP during times of crisis, to prevent readmission to inpatient
- Gave support and advocated for members struggling with mental health issues and/or substance abuse
- Verbally communicated with members of the community who were experiencing mental health crises on the Warm line.
Homeschooling Learning Coach
Self-employed
08.2008 - 07.2020
- Follow along with student's progress on material provided by child's teacher
- Organized student's schedule and ensured child was on-track academically
- Observe students' performance and record relevant data to assess progress
- Provide extra assistance to students with special needs
- Present subject matter to students under direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods
- Provide disabled students with assistive devices, supportive technologies.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Tutored struggling, average and advanced students in core course materials.
Manager Trainee
Mcdonalds
02.2008 - 08.2008
- Kept records required by government agencies regarding sanitation or food subsidies
- Maintained food and equipment inventories and kept inventory records
- Investigated and resolved complaints regarding food quality, service, or accommodations
- Scheduled staff hours and assigned duties as needed.
- Explained services and products to customers in friendly and engaging way.
- Devised processes to boost long-term business success and increase profit levels.
Account Servicing/Escrow Assistant/Receptionist
Stewart Title
02.2005 - 09.2007
- Answered multi-line telephone system and gave information to callers, took messages, and transferred calls to appropriate individuals
- Set up and managed paper filing systems, recording information, updated paperwork, maintaining documents, such as escrow, title status, correspondence, and other materials
- Collected and deposited money into accounts, disbursed funds from cash accounts to pay taxes and insurance, kept records of collections and disbursements and ensured accounts were balanced.
- Obtained documents such as proof of insurance and HOA statements.
- Maintained open communication with lenders, brokers and borrowers.
Education
Peer Support Specialist in Psychology Coyote Task Force - Psychology
Coyote Task Force
Tucson, AZ08.2021
Nursing Assistant in Nursing -
Pima Community College, S Hospital
Tucson, AZ07.2001
Skills
- Problem solving, Interpersonal skills, Communication both verbal and written, Critical Thinking, Problem solving, Customer Service, Organization, Adaptability
- Time Management, Data entry, Answering phones
- GPS and Route Planning
- Order Picking and Processing
Timeline
Housekeeper
J.W. Marriott Starr Pass Resort
11.2022 - 08.2023
Houseperson
Canyon Ranch
06.2022 - 08.2022
Delivery Driver
Instacart, Grubhub, Doordash, Ubereats
09.2021 - Current
PACT and Warm-line Operator
HOPE Inc.
02.2021 - 08.2021
Homeschooling Learning Coach
Self-employed
08.2008 - 07.2020
Manager Trainee
Mcdonalds
02.2008 - 08.2008
Account Servicing/Escrow Assistant/Receptionist
Stewart Title
02.2005 - 09.2007
Peer Support Specialist in Psychology Coyote Task Force - Psychology
Coyote Task Force
Nursing Assistant in Nursing -
Pima Community College, S Hospital
Similar Profiles
Octavia SmithOctavia Smith
Delivery Driver at DoorDash / UberEATS / GrubHubDelivery Driver at DoorDash / UberEATS / GrubHub
Prabhjot SinghPrabhjot Singh
Delivery Driver at DoorDash-GrubHub-UberEatsDelivery Driver at DoorDash-GrubHub-UberEats
Godson CineusGodson Cineus
Independent Contractor at Uber, Doordash, Ubereats, Grubhub/Food DeliveryIndependent Contractor at Uber, Doordash, Ubereats, Grubhub/Food Delivery