Nicole Salinas
Weslaco,tx
Summary
Dynamic and results-driven professional with experience at TTEC, excelling in call center customer service and issue resolution. Proven ability to enhance customer satisfaction through effective communication and teamwork. Bilingual and reliable, adept at managing time efficiently while achieving organizational goals. Committed to delivering exceptional service and fostering positive client relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
TTEC
03.2025 - 01.2026
- Managed customer complaints, providing timely resolutions to improve satisfaction levels.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted in training new representatives on company policies and customer service protocols.
Cashier
Stripes Gas Station
10.2024 - 02.2025
- Handled cash, credit, and debit transactions accurately to ensure financial integrity.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Machine Operator
Grief Packaging
01.2024 - 09.2024
- Collaborated with team members to meet production deadlines and targets.
- Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
- Complied with company and OSHA safety rules and regulations.
Income Tax Preparer
Cathys Income Tax
04.2022 - 06.2024
- Prepared individual and business tax returns, ensuring compliance with federal and state regulations.
- Assisted clients in understanding tax obligations and filing processes, enhancing client satisfaction.
- Built strong relationships with clients through excellent communication skills, ensuring repeat business year after year.
Sales Associate
Curvy Dolls
05.2023 - 01.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
South Palms Garden High School
Mercedes Tx 05-2023
Skills
- Fluent bilingualism
- Resolving issues
- Call center customer service
- Computer skills
Timeline
Customer Service Representative
TTEC
03.2025 - 01.2026
Cashier
Stripes Gas Station
10.2024 - 02.2025
Machine Operator
Grief Packaging
01.2024 - 09.2024
Sales Associate
Curvy Dolls
05.2023 - 01.2024
Income Tax Preparer
Cathys Income Tax
04.2022 - 06.2024
High School Diploma -
South Palms Garden High School