Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
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Nicole Santopadre

St. Petersburg,FL

Summary

Doctor-oriented Program Manager and Nutrition Specialist with over 2 years of experience in strategic planning and complex problem-solving. Expert in networking, marketing, cross-functional communication, employee supervision and process improvements. Decisive leader ready to leverage background in program management to expand organizational success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Coach Guest Experience- Volunteer

Radiant Church
St Petersburg, FL
05.2023 - Current
  • Talking to first time guest about the church and getting them plugged into community.
  • Organize and facilitate small group meetings for Bible study and fellowship.
  • Recruit people for various programs (groups/volunteer) within the church community.
  • Provide support for weekly Sunday services, including praying for people, preparing materials, and helping to clean up afterwards.

Program Operations, Logistics & Nutrition Specialist

MaxLiving
Orlando, FL
09.2021 - Current
  • Facilitate seamless communication with laboratory facilities for timely updates on test results, supply procurement, and testing kit management
  • Conduct monthly training sessions for a network of doctors and staff, imparting comprehensive knowledge on logistics, operational procedures, and testing implementation
  • Manage calendars and calls for Director of Products and Programs for laboratory, client interactions and facilitated program discussions
  • Generate comprehensive weekly and monthly reports using Google Sheets and Excel to track program sales, supplement sales, and testing outcomes, facilitating data-driven decision-making
  • Lead monthly training sessions focused on program protocols and testing procedures, fostering continuous learning and development within the organization.
  • Develop and implement nutrition and functional medicine programs.

Certified Claims Adjuster

Geico Insurance Company
Woodbury, NY
08.2020 - 09.2021
  • Efficiently managed multiple claims concurrently across various platforms, ensuring prompt and effective resolution while prioritizing exceptional customer experience
  • Collaborated within team environments to provide seamless customer service coverage, assisting colleagues during absences or peak periods to maintain service standards
  • Demonstrated strong organizational skills in managing workload and optimizing time management practices to uphold a structured work environment
  • Prioritized timely communication with all stakeholders involved in claims processes, maintaining responsiveness and professionalism
  • Leveraged exceptional customer service skills to address inquiries, resolve complaints, and provide tailored solutions to meet individual customer needs
  • Consistently met company objectives and state regulatory requirements through diligent file and call audits, ensuring compliance and operational excellence.

Education

Master of Science - Applied Clinical Nutrition

New York Chiropractic College
Seneca Falls, NY
12-2023

Skills

  • Operations Management
  • Program Leadership
  • Group leadership
  • Nutritional Education
  • Logistics Management
  • Customer Service
  • Project Management
  • Vendor Relationship Management

Certification

  • Certified Claims Adjuster
  • Certified Cryotherapy Technician

Timeline

Coach Guest Experience- Volunteer

Radiant Church
05.2023 - Current

Program Operations, Logistics & Nutrition Specialist

MaxLiving
09.2021 - Current

Certified Claims Adjuster

Geico Insurance Company
08.2020 - 09.2021

Master of Science - Applied Clinical Nutrition

New York Chiropractic College

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Nicole Santopadre