Nicole Santora
Lodi,NJ
Summary
Dynamic Service Appointment Coordinator at Penske Automotive with a strong focus on client satisfaction and effective scheduling. Proven ability to enhance workflow efficiency and improve customer experiences through proactive communication and problem resolution. Skilled in utilizing dealership management software and fostering team collaboration to achieve optimal service delivery.
Overview
9
9
years of professional experience
Work History
Service Appointment Coordinator
Penske Automotive
06.2018 - Current
- Coordinated service appointments to optimize technician schedules and enhance customer satisfaction.
- Managed customer inquiries, providing timely information on services and appointment availability.
- Utilized dealership management software to streamline appointment scheduling and tracking processes.
- Developed relationships with customers, ensuring clear communication regarding service needs and follow-ups.
- Collaborated with service department staff to prioritize urgent repairs and maintain workflow consistency.
- Continuously updated knowledge on manufacturer warranty policies, enabling accurate guidance during customer interactions.
- Assisted clients with inquiries, providing accurate information on services offered and guiding them through the appointment process.
- Coordinated transportation arrangements for customers requiring alternative means while their vehicles were serviced.
- Managed appointment calendar for optimal utilization of service department resources.
- Improved customer satisfaction by efficiently scheduling and confirming service appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Chiropractic Office Assistant
Santoro Chiropractic
01.2017 - 06.2018
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Assisted in managing patient records, ensuring compliance with privacy regulations.
- Supported chiropractic staff by preparing treatment rooms and maintaining equipment.
- Increased office efficiency with proficient use of practice management software for billing and insurance claims processing.
- Assisted chiropractors in delivering quality care through thorough patient record-keeping and documentation.
Photography Assistant
The Picture People
11.2016 - 04.2018
- Assisted photographers in setting up equipment and lighting for studio sessions
- Organized and maintained photography props and backdrops for efficient workflow
- Collaborated with team members to ensure seamless capture of client portraits
- Edited and retouched images using industry-standard software for quality enhancement
- Managed client interactions, providing support during sessions to enhance experience
- Provided valuable input during the image selection process by offering informed opinions on composition, lighting, and overall quality.
- Edited, toned, captioned, and uploaded photographs for publication.
- Increased client satisfaction by providing timely assistance in setting up and breaking down photo sessions.
- Managed schedule by assessing daily assignments and coordinating duties.
Education
Associate of Applied Science - Graphic And Digital Design
Bergen Community College
Paramus, NJ05-2011
Skills
- Client satisfaction management
- Account management
- Telecommunications proficiency
- Scheduling appointments
- Escalation handling
- Effective time management
- Typing speed
- Proficient schedule coordination
- Strong work ethic, Effective team collaboration, Detail oriented
- Effective problem resolution
- Effective multitasking
- Proficient in computer applications, Data input proficiency
- Timely deadline monitoring
Languages
English
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Graphic Design/ Web Development and Design
- Outdoor Recreation
- Gardening
- DIY and Home Improvement
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Mindfulness Practices
- Participating in fundraising events to support local charities, schools, or community projects
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Reading
- Creative Writing
- Gym Workouts
- Yoga
- Photography
- Hiking
Timeline
Service Appointment Coordinator
Penske Automotive
06.2018 - Current
Chiropractic Office Assistant
Santoro Chiropractic
01.2017 - 06.2018
Photography Assistant
The Picture People
11.2016 - 04.2018
Associate of Applied Science - Graphic And Digital Design
Bergen Community College