Nicole Santos
Matamoras,PA
Summary
Proven track record in enhancing operational efficiency, demonstrated at Service Master Restoration by Marano Services through the implementation of standardized processes. Expert in customer service and Microsoft Excel, adept at fostering positive client relationships and managing detailed data entry tasks. Achieved significant improvements in project coordination and office administration, leveraging strong time management and organizational skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
BK Tile & Stone, Inc.
2019.10 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Entering payroll for staff and making sure insurances on the job are up-to-date.
Construction Project Coordinator
Service Master Restoration By Marano Services
2018.02 - 2019.10
- Increased efficiency of on-site operations by implementing standardized processes for task management and documentation procedures.
- Managed construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Contributed to successful project outcomes by effectively managing risks through proactive planning and mitigation strategies.
- Fostered positive relationships with clients through clear communication, timely updates, and professionalism during all stages of the project lifecycle.
Court Reporter
Patchen Steno Services
2012.02 - 2018.02
- Contributed to a positive courtroom atmosphere through respectful interactions with all involved parties and exhibiting professional demeanor at all times.
- Reviewed transcriptions for accuracy in grammar, punctuation, spelling and produced them in a timely manner.
- Traveled to all local courts in Westchester County as needed to take down verbatim court proceedings.
- Maintained up-to-date knowledge of legal terminology, enabling accurate transcription of proceedings through the Case Catalyst program.
Education
Court Reporting Certificate -
New York School of Court Reporting
White Plains, NY06.2011
Associate of Science -
Westchester Community College
Valhalla, NY12.2008
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
Timeline
Administrative Assistant
BK Tile & Stone, Inc.
2019.10 - Current
Construction Project Coordinator
Service Master Restoration By Marano Services
2018.02 - 2019.10
Court Reporter
Patchen Steno Services
2012.02 - 2018.02
Court Reporting Certificate -
New York School of Court Reporting
Associate of Science -
Westchester Community College
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