Nicole Scarpaci
Souderton,PA
Summary
Ramp Certified
SERVSAFE Certified
ReadySetSell Certified
Food Allergen Training Certified
Overview
2026
2026
years of professional experience
Work History
Server
The Sellersville Washington House
12.2019 - 02.2022
- Managed cash handling and transactions with precision during busy shifts.
- Resolved guest complaints effectively, promoting positive dining experiences and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Taking care of pre busting tables, understanding each entree’s side needs for resetting the table imbetween courses.
Assistant Pastry Chef
The Sellersville Washington House
08.2019 - 02.2022
- Assisted in preparing high-quality pastries and desserts according to established recipes and standards.
- Collaborated with head chef to develop innovative dessert menus, enhancing customer satisfaction and engagement.
- Trained junior pastry staff on techniques and procedures, fostering skill development and team efficiency.
- Managed inventory of baking supplies, ensuring timely replenishment and minimizing waste through efficient usage.
- Implemented quality control measures to maintain consistency in taste, presentation, and overall product excellence.
- Researched industry trends to incorporate seasonal flavors into dessert offerings, driving increased customer interest.
Operations Supervisor
Courtyard by Marriott
2024 - Current
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Assisted in each department such as engineering, laundry, housekeeping, and in our kitchen.
- Coordinated team activities, fostering collaboration and enhancing productivity. This includes associate appreciation week, housekeeping appreciation week and monthly celebrations for employees birthdays and anniversaries.
- Monitored inventory levels, implementing strategies to reduce waste and improve stock management.
- Trained new staff on operational procedures and best practices for performance consistency.
- Assisted in developing process improvements monthly, to meet our brand standard audit.
- Resolved customer inquiries promptly, improving overall satisfaction ratings.
- Collaborated with management to streamline operations, resulting in improved task execution timelines.
Events Specialist
Courtyard by Marriott
2024 - Current
- Coordinated logistics for events, ensuring seamless execution and high guest satisfaction.
- Developed event proposals in collaboration with clients, aligning expectations within the hotel’s limitations.
- Managed vendor relationships, negotiating contracts to optimize service quality and cost-effectiveness.
- Trained staff on event protocols, enhancing team efficiency and operational excellence during events.
- Implemented process improvements that reduced setup time and increased overall event capacity.
- Oversaw budget management for multiple events, ensuring adherence to financial guidelines and maximizing profitability. Including upselling certain packages, alcohol selections and linen choices.
- Sought out potential clients within the area, to increase revenue within the hotel; creating a portfolio of our hotel to help them learn more about our hotel.
- Led post-event evaluations to gather feedback, using insights to enhance future planning strategies. As well as personal evaluations to improve in their future needs.
Server
Caroline’s by the Bay
2022 - 09.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Coordinated efficient table management to optimize guest seating and flow.
- Ensured accuracy of orders while maintaining high-quality food presentation.
- Trained new staff on menu items, service standards, and operational procedures.
- Collaborated with kitchen staff to address special requests and dietary needs.
Education
Associate of Science - Pastry Arts
Pastry Arts
Montgomeryville, PA05.2024
Associate of Science - Tourism And Hospitality Management
Montgomery County Community
Montgomeryville, PA05.2024
Skills
Operations management
Inventory control
Customer service
Quality assurance
Conflict resolution
Event planning
Time management
Customer relations
Culinary techniques
Timeline
Server
The Sellersville Washington House
12.2019 - 02.2022
Assistant Pastry Chef
The Sellersville Washington House
08.2019 - 02.2022
Associate of Science - Pastry Arts
Pastry Arts
Associate of Science - Tourism And Hospitality Management
Montgomery County Community
Operations Supervisor
Courtyard by Marriott
2024 - Current
Events Specialist
Courtyard by Marriott
2024 - Current
Server
Caroline’s by the Bay
2022 - 09.2022