Nicole Schlice
Kroger
Stevens Point,WI
16
years of professional experience
Results-driven professional skilled in conflict resolution and active listening. Proven track record in managing high-stress situations while ensuring customer satisfaction and loyalty.
Work History
Customer Service Representative
1 Year- Assisted customers with inquiries, providing timely and accurate information.
- Processed transactions efficiently using point-of-sale systems.
- Resolved customer complaints, ensuring satisfaction and loyalty.
- Maintained knowledge of store products to enhance customer service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Police Communications Dispatcher
15 Years 1 Month- Managed emergency communications and dispatched units to incidents efficiently.
- Operated multi-line telephone systems and radio equipment for real-time coordination.
- Monitored multiple channels simultaneously, ensuring timely response to critical situations.
- Provided accurate information to first responders and citizens during high-stress scenarios.
- Maintained a high level of confidentiality regarding sensitive case information, upholding ethical standards at all times.
- Enhanced officer safety by providing accurate and timely information during critical incidents.
- Demonstrated adaptability in adjusting work schedules or assuming additional duties as required for optimal performance within the department.
- Supported fellow dispatchers when needed, fostering teamwork within the department.
- Streamlined communication between officers and emergency personnel, ensuring seamless coordination during high-stress situations.
- Collaborated closely with other dispatchers and supervisors, maintaining open lines of communication to ensure efficient operations.
- Safeguarded public safety by accurately disseminating pertinent information to responding units during emergencies or criminal activities.
Education
- Communications
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Customer relations
Call center experience
Conflict resolution
Professional telephone demeanor
Timeline
Customer Service Representative
Kroger
08.2025 - CurrentRead More
Police Communications Dispatcher
Portage County Sheriff’s Office
06.2010 - 07.2025Read More
Northcentral Technical College
from Communications
Read More