Nicole Schrag
Salem,OR
Summary
I began working for Harman management DBA KFC while still in high school eventually working my way up to general manager. Before moving up to general manager, I worked for both Sea Galley and Harman's at the same time. In 2008 I left Harman's to have more time at home with my youngest child. In 2010 we moved to Salem oregon and I stayed home with my daughter. My husband was then transferred to Daytona Fl in 2011. I worked at a full service restaurant there until we were transferred back to oregon in 2012. In 2014 I went to work part time for Sodexo as a lunch lady. This allowed me to be home with my daughter during non school hours. Eventually I moved up to kitchen manager at Straub MS where I currently am.
Overview
34
34
years of professional experience
Work History
Kitchen Manager
Sodexo
Salem , OR
09.2014 - Current
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
Server
Crabby Joe;s
Daytona Beach, FL
04.2011 - 01.2012
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
General Manager
Harman Management
Yakima, WA
10.1989 - 06.2008
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Server
Sea Galley
Yakima, WA
06.1991 - 02.1998
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Eisenhower High School
Yakima, WANo Degree - General Studies
Yakima Valley Community College
Yakima, WASkills
- Scheduling Staff
- Delegating Assignments and Tasks
- Portion Control
- Monitoring Food Preparation
- Training and Onboarding
- Front of House Management
- Equipment Maintenance and Repairs
- Health Code Compliance
- Inventory Management
- Labor and Overhead Cost Estimation
- Problem Solving
- Back of House Management
- Supply Ordering and Management
- Work Planning and Prioritizing
- Written and Verbal Communication
- Coaching and Mentoring
Timeline
Kitchen Manager
Sodexo
09.2014 - Current
Server
Crabby Joe;s
04.2011 - 01.2012
Server
Sea Galley
06.1991 - 02.1998
General Manager
Harman Management
10.1989 - 06.2008
High School Diploma -
Eisenhower High School
No Degree - General Studies
Yakima Valley Community College