CRAIG SCHULTZ
De Pere,WI
Summary
Dedicated IT professional with a proven track record in Windows systems administration, hardware/software support, and exceptional customer service. Adept at managing Active Directory, resolving technical issues, and ensuring effective communication with non-technical users.
Overview
16
16
years of professional experience
Work History
IT Support Specialist
Franklin Energy
12.2019 - Current
- Efficiently manage user onboarding and offboarding processes.
- Translate technical information into understandable terms for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Provide 100% remote support for users.
Technical Support Representative II
FIS
07.2016 - 12.2019
- Delivered comprehensive technical support to bank employees, covering network infrastructure, desktops, thin clients, servers, and software.
- Safeguarded data integrity, maintained password security, and ensured file system security.
- Effectively communicated technical concepts to non-technical users.
- Offered hardware and software recommendations, including procurement and upgrades.
IT Service Desk Analyst
Actuant
01.2014 - 09.2015
- Responded to technical assistance requests via phone, email, and in-person, providing walk-up support.
- Proficiently managed Active Directory and remote services setup.
- Supported 500+ user stations encompassing Dell and Apple products, including iPhones.
- Installed and provided support for various software applications.
Deskside Support
HP, Johnson Controls
01.2008 - 12.2013
- Provided on-site and remote support for 2,000+ users, including international users.
- Managed HP hardware assets, including repairs and upgrades.
- Streamlined asset setup for new hires and replacement of out-of-lease assets.
- Expertly installed and configured computer hardware, operating systems, and applications.
Skills
- - Microsoft Windows SME (10 & 11)
- MS Office 365 Administration
- PC Hardware and Software Installation
- PC Repair and Troubleshooting
- Active Directory Management
- Excellent Customer Service
Timeline
IT Support Specialist
Franklin Energy
12.2019 - Current
Technical Support Representative II
FIS
07.2016 - 12.2019
IT Service Desk Analyst
Actuant
01.2014 - 09.2015
Deskside Support
HP, Johnson Controls
01.2008 - 12.2013
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