Nicole Schwenk
Oley,PA
Summary
Results-driven bartender with expertise in hospitality service and payment processing. Adept at handling high-pressure situations while maintaining customer satisfaction. Committed to utilizing strong communication and problem-solving skills to contribute positively to team dynamics. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
26
26
years of professional experience
Work History
Bartender
Pike Township Sportsmans Assoc.
Oley, PA
09.2025 - Current
- Prepared and served beverages according to established standards.
- Maintained cleanliness and organization of bar area during service hours.
- Operated POS system for accurate order processing and payment transactions.
- Engaged with patrons, fostering a welcoming atmosphere conducive to social interaction.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Stocking Associate /Asset Protection Associate
Walmart
Boyertown, PA And Ephrata, PA
04.2024 - 09.2025
- Organized and stocked merchandise on sales floor to enhance product visibility.
- Assisted customers in locating items, providing exceptional service and support.
- Implemented efficient stocking techniques to optimize space utilization in storage areas.
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Maintained effective team member communication.
- Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Improved customer satisfaction by assisting shoppers in locating desired products quickly.
- Assisted in training new Stocking Associates, sharing best practices and relevant experience.
- Answered queries and concerns and assisted customers with product selections.
- Utilized technology tools such as handheld scanners for efficient inventory management throughout the entire stocking process.
- Stocked shelves to match planogram images and instructions.
- Interacted with guests in friendly and knowledgeable way.
- Maintained store assets with effective loss prevention strategies.
- Greeted store customers and discussed needs.
Bartender, Waitress, Hostess
Amsterdam Bar
La Fortuna, Costa Rice
01.2024 - 02.2024
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained clean and organized bar area, ensuring compliance with health regulations.
- Collaborated with team members to deliver exceptional customer service during high-volume shifts.
- Processed cash and credit transactions accurately using point-of-sale system.
- Engaged with patrons to build rapport and encourage repeat business.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Waitress
India Curry House
La Fortuna, Costa Rica
09.2023 - 01.2024
- Provided exceptional customer service by promptly taking and processing orders.
- Collaborated with kitchen staff to ensure timely meal delivery and accuracy of orders.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Hostess
Poshpackers Hostel
La Fortuna, Costa Rica
05.2023 - 08.2023
- Resolved guest inquiries and complaints, maintaining high satisfaction levels.
- Managed reservations and maintained accurate records of guest arrivals and departures.
- Handled guest inquiries and resolved complaints to enhance overall satisfaction.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Life Insurance Agent
American Income Life Insurance Company
La Fortuna, Costa Rica
07.2022 - 01.2023
- Conducted comprehensive needs assessments to determine appropriate life insurance solutions for clients.
- Developed tailored policy plans, enhancing customer satisfaction and retention rates.
- Educated clients on complex insurance products, simplifying terminology for better understanding.
- Built and maintained strong relationships with clients, fostering trust and loyalty.
- Implemented follow-up strategies to increase policy renewals and cross-selling opportunities.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
- Streamlined the application process for clients, resulting in faster policy approvals and improved customer satisfaction.
Secretary, Accountant
Sunset Land Investments INC
Ocala, FL
10.2004 - 03.2010
- Managed scheduling and appointments for executives, ensuring efficient time management.
- Coordinated communication between departments, facilitating information flow and enhancing collaboration.
- Maintained filing systems, ensuring accurate record-keeping and easy retrieval of documents.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Improved document management with introduction of new digital archiving system.
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
Certified Pharmacy Technician
CVS Pharmacy
Boyertown, PA
03.2000 - 07.2003
- Managed medication dispensing processes to ensure accuracy and compliance with pharmacy regulations.
- Collaborated with pharmacists to resolve prescription discrepancies, ensuring patient safety and satisfaction.
- Utilized pharmacy software systems for record-keeping and patient profile management to enhance operational efficiency.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
Education
Associate of Science - Medical Coding And Billing
Ultimate Medical Academy
Clearwater, FL11-2026
High School Diploma -
Brandywine Heights High School
Topton, PA06-1998
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Clear and effective communication
- Cleanliness and hygiene
- Customer service expertise
- Payment processing
- Complex Problem-solving
- Cash register operation
- Handling difficult customers
- Hospitality service expertise
- Professional appearance
- Sales expertise
- Health codes compliance
- Basic accounting
- Fluency in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Bartender
Pike Township Sportsmans Assoc.
09.2025 - Current
Stocking Associate /Asset Protection Associate
Walmart
04.2024 - 09.2025
Bartender, Waitress, Hostess
Amsterdam Bar
01.2024 - 02.2024
Waitress
India Curry House
09.2023 - 01.2024
Hostess
Poshpackers Hostel
05.2023 - 08.2023
Life Insurance Agent
American Income Life Insurance Company
07.2022 - 01.2023
Secretary, Accountant
Sunset Land Investments INC
10.2004 - 03.2010
Certified Pharmacy Technician
CVS Pharmacy
03.2000 - 07.2003
Associate of Science - Medical Coding And Billing
Ultimate Medical Academy
High School Diploma -
Brandywine Heights High School