Nicole Sciacca
NY
Summary
Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. Offers expert abilities in streamlining offices for improved functionality and productivity. Quick to support visitors and staff with diverse needs.
Overview
4
4
years of professional experience
Work History
Office Manager
Foot And Ankle Center Of New Jersey
Newton, NJ
02.2022 - Current
- Reviewed appeals submitted by patients and providers to ensure accuracy and compliance with policies.
- Analyzed medical records to determine if further information was needed in order to process appeals.
- Verified customer accounts and collected overdue payments.
- Negotiated payment plans with customers to facilitate timely payments on past due balances.
- Answered customer inquiries over the phone and through email.
- Resolved customer complaints regarding services or products in a professional manner.
- Ensured compliance with federal, state, and local regulations related to healthcare operations.
- Interpreted policy changes from regulatory agencies such as CMS or Joint Commission.
Receptionist
Foot And Ankle Center Of New Jersey
Newton, NJ
06.2020 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Education
Bachelor of Science - Healthcare Management
Saint Francis University
Loretto, PA10-2024
Skills
- Customer Service
- Inventory Control
- Staff Management
- Operations Management
- Workforce Management
- Administrative Support
- Employee Supervision
- Office Management
- Data Entry
- Clear oral/written communication
- Scheduling and calendar management
- Credit and collections
- Friendly, Positive Attitude
- Customer Relations
- Problem-Solving
- Recordkeeping
Timeline
Office Manager
Foot And Ankle Center Of New Jersey
02.2022 - Current
Receptionist
Foot And Ankle Center Of New Jersey
06.2020 - Current
Bachelor of Science - Healthcare Management
Saint Francis University
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