Nicole Scott
Sturgis,SD
Summary
Enthusiastic and friendly fast learner who is goal and result oriented.
Overview
13
13
years of professional experience
Work History
Sales Representative
T-Mobile
06.2023 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
Aging/Inventory/Receiving Specialist
Dakota Panel
11.2018 - 05.2023
- Reviewed incoming shipments for correctness to ensuring no damage or duplication of orders.
- Built professional relationships with key personnel within supplier organizations.
- Provided new item setup, merchandising and inventory control.
- Coordinated intake of up to 6 large shipments per day.
- Managing orders that were sent out to ensure they were delivered on time.
Help Desk Supervisor
Golden West Technologies & Internet Solutions
01.2011 - 11.2018
- Used ticketing systems to manage and process support actions and requests.
- Recruited, trained and supported help desk technicians and representatives.
- Supervised help desk consisting of 8+ employees and conducted performance evaluations.
- Provided basic end-user troubleshooting and desktop support.
- Documented support interactions for future reference.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Scheduled staff and delivered training materials and information.
- Researched product and issue resolution tactics to address customer concerns.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Compiled and accurately entered data for each customer encounter to record in system.
Education
High School Diploma -
Sturgis Brown High School
Sturgis05.2008
Skills
- Cell Phone Operating Systems
- Problem-Solving Strengths
- Staff Training
- Product and Service Knowledge
- Sales Expertise
- Technical Specifications
- Customer Service and Assistance
- Technical Support and Assistance
- Network Technology
- Diagnostic Tools
- Team Support
- Strategic Planning
- End-User Support
Timeline
Sales Representative
T-Mobile
06.2023 - Current
Aging/Inventory/Receiving Specialist
Dakota Panel
11.2018 - 05.2023
Help Desk Supervisor
Golden West Technologies & Internet Solutions
01.2011 - 11.2018
High School Diploma -
Sturgis Brown High School
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