Nicole Scranton
Pueblo West,CO
Summary
Human Resources professional with robust experience in talent acquisition, employee relations, systems and records management and performance management. Proven track record of fostering strong team collaboration and driving results through strategic initiatives. Skilled in conflict resolution, training and development, and organizational development. Adaptable and reliable, ensuring alignment with evolving business needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Colorado Department Of Corrections
11.2024 - Current
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Oversee the employee I-9 process, ensuring all Department of Corrections of employees have been cleared through the I-9 (E-Verify) process.
- Oversee the creation and management of all Department employee personnel files.
- Served as the System and Records Unit Subject Matter Expert in the area of new hire entry, promotions, transfers, voluntary demotions and moves throughout the Department.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Enhanced data accuracy by conducting regular audits and updates to the HRIS database.
- Oversee the completion of all Performance Management documents, including plans, reviews and evaluations, ensuring all Department employees complete the required documents by the deadline.
- Served as a subject matter expert on HRIS-related matters during internal audits or external regulatory reviews, providing guidance and support to stakeholders throughout the process.
- Assisted the Department with the onboarding and implementation of UKG as our main HRIS system.
HR Operations Team Lead
Colorado Department of Human Services
09.2023 - 11.2024
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on best practices and operational procedures.
- Enhanced productivity by providing ongoing training and development opportunities.
- Entered new hires, promotions, transfers, and all Department movements into our Colorado Personnel Payroll System.
- Onboarded new hires and ensured all new hires completed their I-9 documentation, and were cleared through the E-Verify system.
- Maintained all employee personnel files, ensuring all proper documentation was added.
- Created the main Standard Operating Procedures within the Operations Unit.
Human Resource Specialist III
Colorado Department Of Corrections
10.2020 - 09.2023
- Certified through the Department of Personnel Administration in Selections and Job Evaluations.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation policies.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Delivered consultative services and recruited qualified and diversified candidates for employment.
- Consult with the Colorado Department of Personnel Administration and the Colorado Office of the Attorney General on intricate human resource decisions for legal defensibility.
- Evaluate and classify positions and create/recommend new positions using the State of Colorado Job Classification system. Review position descriptions, interview incumbents and supervisors, rating factor levels, comparing tasks/duties with class descriptions in occupational groups, prepare individual allocation notices and defend factor evaluations.
- Recruitment consulting and coaching at workforce centers, universities and military venues ensuring accordance with the State of Colorado Equity, Diversity Inclusion (EDI) directives.
- Create quarterly team accomplishments/challenges report for department rollup to the State of Colorado Governor’s report.
- Conduct complex position audits using intricate analysis through incumbent and management interviews, State of Colorado Job Classification and Compensation data to ensure appropriate classification for work performed to mitigate employee relations risk and conform to federal and state law and internal policy and procedure.
Human Resource Specialist II
Colorado Department Of Corrections
02.2020 - 10.2020
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
- Analyzed issues and employed improvement processes.
Technician III
Colorado Department Of Corrections
07.2019 - 02.2020
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on equipment
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Assisted assigned Human Resource Specialists in monitoring job announcements
- Created tracker for Human Resource Specialists to easily monitor positions and status.
- Maintained staff directory and company policy handbook for human resources department.
- Managed Access databases converting complex data into easy-to-interpret data.
Administrative Assistant III
Colorado Department Of Corrections
03.2019 - 06.2019
- Processing Offender Payroll
- Conduct background checks for parole visitors
- Purchasing and monitoring bus tickets for offenders
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitor Case Management budget
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
Administrative Assistant II
Colorado Department Of Corrections
04.2018 - 01.2019
- Fill in Custody and Control Admin Working with Custody and Control Major Working with a budget (purchase requisitions, monitoring budget, ordering)
- CIPS Operator at BVCC Verifying and entering offender phone numbers Working with Intelligence and OIG in watching for fraudulent numbers/ information
- Member of CNT(Crisis Negotiation)
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Maintained staff directory and company policy handbook for human resources department.
- Created PowerPoint presentations for business development purposes.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Senior Human Resource Business Partner
Physicians Medical Billing and Coding Services
06.2011 - 01.2016
- Coached managers on effective communication techniques, promoting greater transparency within the organization.
- Oversaw employee engagement surveys and action plans, addressing areas of concern proactively to improve satisfaction rates.
- Introduced company-wide diversity and inclusion programs, fostering a more inclusive workplace culture.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Managed complex employee relations issues, resulting in a more engaged and harmonious work environment.
- Negotiated favorable terms with benefits providers, securing cost-effective options for employees while managing company expenses responsibly.
- Participated in contract negotiations leading to mutually beneficial agreements between employers and union representatives.
- Maintained detailed records of labor relations activities to support decision-making processes during negotiations.
- Strengthened labor-management relationships by effectively addressing grievances and resolving disputes.
- Developed comprehensive training programs for HR staff, leading to improved utilization of the HRIS platform.
- Designed custom reports using HRIS tools, providing valuable insights for decision-making and strategic planning.
- Assisted in talent management initiatives by utilizing advanced analytics capabilities within the HRIS platform to identify top performers and potential successors for key roles.
Education
Associate of Arts - Criminal Justice
Pueblo Community College
Bachelor of Science - Human Resource Management
Southern New Hampshire University
Hooksett, NH06.2025
Skills
- Manage Budgets
- Account Balancing
- Employee Training
- Business Writing
- Google Docs
- Compensation and Benefits
- Employee Relations
- Project Planning
- HR Information Systems
- Data Evaluation
- Americans with Disabilities Act (ADA)
- Workplace Diversity Cultivation
Certification
- Certified Human Resource Specialist, Colorado Department of Corrections - [8 years]
- Certified in Selections
- Certified in Job Evaluation
- Completing SHRMS (Society for Human Resource Management) certification.
Timeline
Human Resources Manager
Colorado Department Of Corrections
11.2024 - Current
HR Operations Team Lead
Colorado Department of Human Services
09.2023 - 11.2024
Human Resource Specialist III
Colorado Department Of Corrections
10.2020 - 09.2023
Human Resource Specialist II
Colorado Department Of Corrections
02.2020 - 10.2020
Technician III
Colorado Department Of Corrections
07.2019 - 02.2020
Administrative Assistant III
Colorado Department Of Corrections
03.2019 - 06.2019
Administrative Assistant II
Colorado Department Of Corrections
04.2018 - 01.2019
Senior Human Resource Business Partner
Physicians Medical Billing and Coding Services
06.2011 - 01.2016
Associate of Arts - Criminal Justice
Pueblo Community College
Bachelor of Science - Human Resource Management
Southern New Hampshire University