Nicole Serralta
Owner, Certified Tech Solutions, LLC
Roanoke,TX
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization. Creative Business Owner with exceptional background spent in the Technology & Education Industry. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams, individuals, and businesses.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Owner
Certified Tech Solutions, LLC
Roanoke, TX
10.2021 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Devised processes to boost long-term business success and increase profit levels.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Conducted target market research to scope out industry competition and identify advantageous trends.
Tutor
Nicole Serralta, M.S., MCP
Roanoke, TX
08.2013 - Current
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Provided appropriate learning materials for students.
- Worked with students in classrooms or home environments to provide educational support.
- Improved test scores by focusing on reading comprehension, math, and critical thinking skills through one-on-one tutoring sessions.
- Assessed students' progress throughout tutoring sessions and adjusted instructional methods and content focus.
- Helped students prepare for routine and standardized tests and college entrance exams.
- Met with students and discussed educational goals and expectations.
- Organized group tutoring sessions to help students struggling in similar areas.
- Designed engaging lessons, using art and visual aids to enhance learning process.
- Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style.
- Created special handouts, study guides and enrichment materials to boost student knowledge.
- Taught students remotely via pre-recorded and live video sessions.
- Integrated technology into sessions to further enhance student learning.
- Responded to after hours email and telephone requests to provide students assistance with specific questions.
Education
Bachelor of Science - Information Technology
Nova Southeastern University
Davie, FLMaster of Science - Educational Technology
Nova Southeastern University
Davie, FLMicrosoft Certified Professional - Network Administration, Database Administration
Microsoft Technical Education Courses
Skills
- Industry Expertise
- Effective Communicator and Public Speaker
- Business Consulting
- Accounts Payable and Accounts Receivable
- Analytical and Critical Thinker
- Social Perceptiveness
- Approachable and Outgoing
- Results Orientation
- Strategic Networking
- Website Creation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets, pivot tables, and templates for business use.
- Professional Trainer for Microsoft Office User Specialist Certifications
- Data driven professional with experience in SQL Database programming and Network Administration
Affiliations
Metroport Chamber of Commerce Ambassador
Roanoke Texas Business Alliance Member
Microsoft Certified Professional
Trophy Club Women's Club Member
2022 Sponsor - Roanoke After 5
Former Member of ISTE - International Society of Technology Educators
Former Business Professionals of America sponsor
Certification
- Microsoft Certified Professional, Microsoft - 2000-Present
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Owner
Certified Tech Solutions, LLC
10.2021 - Current
Tutor
Nicole Serralta, M.S., MCP
08.2013 - Current
Bachelor of Science - Information Technology
Nova Southeastern University
Master of Science - Educational Technology
Nova Southeastern University
Microsoft Certified Professional - Network Administration, Database Administration
Microsoft Technical Education Courses
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