Nicole Shaw

• Completed store opening and closing procedures and balanced tills.
• Responded to and resolved customer questions and concerns.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Helped store management meet standards of service and quality in daily operations.
• Trained new employees and delegated daily tasks and responsibilities.
• Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
• Troubleshot equipment to reduce service calls and downtime.

• Provided clear communication regarding project progress to the team.
• Developed product documentation to communicate upcoming features and products to internal teams.
• Collaborated with upper supervisorsto develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates
• Reduced material waste, leading to cost savings, by optimizing production planning and inventory management.
• Managed internal operational standards and productivity targets.
• Resolved issues quickly to maintain productivity goals.
• Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.

HR

• Payables and Receivables

• Billing for Contacts

• Payroll for Staff and Individuals

• Computer Skills:

Microsoft word, QuickBooks, Excel

JOB COACHING

• Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
• Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
• Developed and maintained relationships with community resources to support job coaching.
• Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
• Established a supportive environment for clients, conducting regular check-ins to address any concerns or obstacles during the job search process.
• Conducted mock interviews to help clients prepare for interviews with potential employers.