Summary
Overview
Work History
Education
Skills
Activities
Relevant Coursework
Languages
Timeline
Generic

Nicole Shell

West Babylon,NY

Summary

Accounting Student skilled in data processing and analysis with strong attention to detail and methodical approach. Brings motivation to learn and excel combined with skills developed from various projects and case studies. Versed in accounting software, spreadsheet tracking, and GAAP.


LinkedIn: https://www.linkedin.com/in/nicole-shell-35320a2a7/

Overview

4
4
years of professional experience

Work History

Customer Service Rep

Aerosoles
01.2020 - Current
  • Handle 100+ incoming tickets daily quickly and efficiently, while meeting or exceeding SLAs and CSAT ratings
  • Effectively resolve customer issues with orders independently and interdepartmentally (shipping and marketing)
  • Ensure customer retention by helping customers navigate the website, place orders, sign up for and utilize the Loyalty Rewards Program, process returns and exchanges, and upkeep interactions through social media and responding to reviews

Education

Bachelor of Science - Accounting

SUNY Plattsburgh
Plattsburgh
12.2024

Skills

  • Microsoft Office (Word, Excel, Access, PowerPoint, Publisher)
  • QuickBooks Pro
  • TurboTax
  • Alteryx
  • Tableau
  • IDEA

Activities

  • Beta Gamma Sigma Honor Society Member
  • NYSSCPA Student Member
  • AICPA Student Member
  • Plattsburgh Accounting and Finance Association Member

Relevant Coursework

  • Income Tax I & II
  • Financial Accounting
  • Corporate Financial Management
  • Auditing
  • Managerial Accounting
  • Accounting Information Systems

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Customer Service Rep

Aerosoles
01.2020 - Current

Bachelor of Science - Accounting

SUNY Plattsburgh

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Nicole Shell