Nicole Shelton
North Richland Hills,TX
Summary
Accomplished Processing Specialist at AAA Texas Headquarters, adept at operational excellence and workflow optimization. Proven track record in maintaining audit-compliant records and enhancing communication with agents. Recognized for attention to detail and time management, driving policy data accuracy and supporting business growth.
Overview
10
10
years of professional experience
Work History
Processing Specialist
AAA Texas Headquarters
Coppell, TX
06.2024 - Current
- Enter and maintain policy data in underwriting systems, supporting new business and renewals
- Coordinate with agents and internal teams to obtain required documentation and resolve discrepancies
- Maintain organized and audit compliant records while meeting daily production targets
- Process changes such as address updates, driver additions/removals, and coverage adjustments
Pre-K Aide
Lena Pope
Fort Worth, TX
03.2019 - 06.2022
- Assisted in daily classroom activities to foster a positive learning environment
- Communicated effectively with parents regarding student progress and classroom events
- Positively engaged in community events
Teacher
Trinity Lutheran Children's Center
Fort Worth, TX
03.2016 - 03.2019
- Assessed student progress using diverse evaluation methods to tailor instruction accordingly.
- Collaborated with parents and staff to support student development and address individual needs.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
Education
High School Diploma -
P. L. Dunbar High School
Fort Worth, TX05-2000
Skills
- Standard operating procedures
- Operational excellence
- Document review
- Workflow optimization
- Attention to detail
- Time management
- Ability to multi-task
- Ability to work independently
Timeline
Processing Specialist
AAA Texas Headquarters
06.2024 - Current
Pre-K Aide
Lena Pope
03.2019 - 06.2022
Teacher
Trinity Lutheran Children's Center
03.2016 - 03.2019
High School Diploma -
P. L. Dunbar High School