NICOLE SHIMIZU
‘Aiea,HI
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments for over 5 years. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. I am very dependable and always on time. I am looking to join a reputable team!
Overview
8
8
years of professional experience
Work History
Server/Bartender
Sheraton Princess Kaiulani Hotel
Honolulu, HI
07.2023 - 07.2026
- Delivered exceptional customer service in fast-paced dining environment to enhance guest experience.
- Provided excellent customer service to ensure satisfaction.
- Took food and drink orders accurately from guests.
- Delivered meals promptly while ensuring guest satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Processed cash transactions accurately, ensuring compliance with company procedures.
- Utilized POS terminals for efficient order input, bill splitting, and accurate total calculations.
- Worked as a bartender in a busy establishment
Server/Bartender
Little Joes Steakhouse
Honolulu, HI
02.2020 - 07.2023
- Serving experience for 3.5 years in fine dining.
- Delivered bartending services during peak hours to ensure timely and efficient drink service.
- Knowledge on wine service and cocktails.
- Interacted with customers on a daily basis with excellent communication skills.
- Effectively communicated with other employees and upper management to ensure complete care of customers.
- Resolved customer concerns through effective communication and conflict resolution.
- Identified and addressed dining room areas needing improvement to enhance customer satisfaction.
- Informed customers about current promotions and sales, encouraging integrity and customer satisfaction.
- Able to handle high volume and stressful situations with customers.
- Progressed from lead hostess to server, gaining valuable experience in customer service.
Server
California Pizza Kitchen
Aiea, HI
01.2019 - 08.2020
- Communicated current promotions and sales to increase customer awareness and satisfaction.
- Informed customers about current promotions and sales, encouraging integrity and customer satisfaction.
- Identified and addressed dining room areas for improved customer satisfaction.
- Effectively communicated with other employees and upper management to ensure complete care of customers.
- Resolved customer concerns to enhance overall dining experience.
- Facilitated effective communication while managing takeout orders.
- Consistently worked hard and demonstrated integrity in all interactions with customers and staff.
Cashier/food Prep
Fort Ruger Market
Honolulu, HI
06.2019 - 01.2020
- Operated cash register efficiently to process customer transactions.
- Accepted and processed customer payments in cash, credit card, and apple pay.
- Resolved customer issues promptly, enhancing overall satisfaction.
- Acknowledged customer issues to ensure effective problem resolution. and resolved their problems quickly and efficiently.
- Followed up with customers ensuring their satisfaction with their purchases.
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.
- Collaborated with colleagues to discuss market information and strategies.
- Effectively communicated with other employees and upper management to ensure complete care of customers.
- Prepared food items following health and safety guidelines in a fast-paced environment.
- Identified and addressed dining room areas for improved customer experience.
- Identified areas needing improvement to enhance customer experience. in the dining room that needed improvement for heightened customer satisfaction.
- Responded to customer concerns and helped to resolve the conflicts.
- Trained new team members to ensure proficient order-taking skills. on POS software and order-taking.
- Trained new team members on POS software and order-taking, ensuring smooth service delivery.
- Conducted monthly discussions with upper management regarding process updates.
Drink Server
KCC Farmers' Market
Honolulu, HI
06.2018 - 03.2019
- Provided beverage service to enhance customer experience.
- Prepared a variety of ginger drinks at KCC Farmers Market to attract diverse customer preferences.
- Evaluated the customers' needs and provided service options to meet their requirements.
- Effectively communicated with other employees and upper management to ensure complete care of customers.
- Made different kinds of Ginger Drinks at the KCC Farmers Market.
- Highlighted unique product features to educate customers on limitations and capabilities, enhancing their purchasing decisions.
- Promoted a positive atmosphere by treating everyone with kindness.
- Greeted customers and offered them assistance.
Education
Moanalua High School
Honolulu, HISkills
- Reliability
- Food safety knowledge
- Customer service
- Attention to detail
- Accountability
- Outstanding people skills
- Communications
- Mixology techniques
VOLUNTEER
- River of Life Mission, Volunteer, Honolulu, HI, 2019-10, 2020, I volunteer at River of Life Mission in Chinatown. We get together every 2nd Thursday of the month and serve food to the less fortunate/homeless, sing songs, and speak the word of God.
- Salt Lake Judo Club, Giving Back, Honolulu, HI, 2009-04, Present, I go and help at Salt Lake Judo Club every Monday, Wednesday, & Friday. I've been doing judo since I was eight years old and because my high school judo career has ended in May, I take the time out of my schedule to give back and help out.
Timeline
Server/Bartender
Sheraton Princess Kaiulani Hotel
07.2023 - 07.2026
Server/Bartender
Little Joes Steakhouse
02.2020 - 07.2023
Cashier/food Prep
Fort Ruger Market
06.2019 - 01.2020
Server
California Pizza Kitchen
01.2019 - 08.2020
Drink Server
KCC Farmers' Market
06.2018 - 03.2019
Moanalua High School