Nicole Shipe
Paxinos,PA
Summary
Throughout my restaurant management career and my cosmetology career I have developed excellent customer service and satisfaction. I have also learned how to work as a team and create an environment that operates smoothly, along with developing patience and professionalism when dealing with customers and clients. Creating a friendly and positive work environment is essential and I plan to carry that into the next chapter of my career.
My true passion has always been to help others, and understand the complexity of human behavior. I believe that there has always been stigmas surrounding mental health, leading many to overlook different diseases. Making a difference in the lives of those who are suffering is my purpose in life and I will succeed in doing just that.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Mattuccis Willow Cafe
01.2019 - Current
- Assisted in daily operations to ensure smooth restaurant functionality.
- Supported staff training programs for improved service delivery and customer satisfaction.
- Monitored inventory.
- Monitored cleanliness and organization standards throughout the restaurant premises.
- Provided excellent customer service by addressing inquiries and resolving complaints promptly.
- Developed multi-tasking skills, while working under pressure.
- Scheduling employees.
Hairstylist
Great Clips Salon
11.2022 - 01.2023
- Provided personalized consultations to determine client preferences and hairstyle suitability.
- Executed precision cutting and styling techniques to meet diverse client needs.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Developed strong client relationships through effective communication and follow-up services.
- Worked as a team to build a friendly, welcoming atmosphere.
- Developed personable skills with clients.
Hairstylist
Serenity Gardens Assisted Living And Memory Care
05.2017 - 02.2019
- provided personalized haircuts, styling and color services to the residents in the facility.
- Achieved consistent positive feedback from the residents regarding their experience at the salon due in part to attentive listening skills during consultations.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH05-2020
No Degree - Cosmetology
Empire Beauty School
Pottsville, PA11-2014
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Staff scheduling
- Multi-tasking
- Working under pressure
- excellent customer service skills
Certification
Servesafe manager certification
Timeline
Hairstylist
Great Clips Salon
11.2022 - 01.2023
Restaurant Manager
Mattuccis Willow Cafe
01.2019 - Current
Hairstylist
Serenity Gardens Assisted Living And Memory Care
05.2017 - 02.2019
Bachelor of Arts - Psychology
Southern New Hampshire University
No Degree - Cosmetology
Empire Beauty School
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