Nicole Shirley

• Responsible for creating transcripts, analyzing data, and labeling information
• Utilized familiarity with MS Word, Excel, and Windows to perform data entry
• Applied excellent grammatical and proofreading skills to transcribe information.

• Provided customer service for online education payment services
• Assisted parents and school administrators with web navigation, payment assistance and account accessibility via telephone and email
• Utilized MS Word, Outlook and Windows skills to enter call center information and update/track customer calls.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Completed hand assembly, inventory, and packaging duties in a manufacturing environment.

• Trained on machine operation, shipping/receiving and various clerical duties
• Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.

• Performed various duties including electro-mechanical assembly, data entry, inventory, shipping/ receiving, clerical, customer service and document control.
• Applied skills to companies such as Liberty Wire and Cable, Iron Mountain, Arizona Corporation Commission, Atronic Americas and Diamondback Tactical.
• Organized, sorted and checked input data against original documents.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.

• Performed alpha-numeric data entry using company specific computer databases
• Administered updated learning/training techniques to meet personal KPH (Key Strokes Per Hour) goals in a high volume production environment.

• Performed final electro-mechanical assembly operations on circuit card assemblies used in the aerospace industry, including SMT (Surface Mount Technology) and Thru-hole soldering and wiring under microscope
• Promoted to oversee product flow, training and quality issues
• Applied MS Word, Excel and Windows skills to generate daily shift reports
• Interacted with shift supervisors and other department leads to administer daily tasks.
• Contributed to continuous improvement and lean initiatives by implementing directives.
• Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.