Open To Work
Nicole Silvers
Dearborn
Work Preference
Desired Job Title
Server/ BartenderServerVolunteerImportant To Me
Paid time offCareer advancementStock Options / Equity / Profit SharingHealthcare benefitsSummary
Urban and regional planning professional focused on enhancing community quality of life through data-driven strategies and collaborative engagement. Demonstrates expertise in project management and community outreach, building strong relationships and empowering individuals to effectively utilize available resources.
Overview
8
8
years of professional experience
Work History
Server/ Bartender
Mitchell's Fish Market
Livonia
01.2023 - 12.2024
- Delivered exceptional customer service, enhancing guest satisfaction in a fast-paced dining environment.
- Executed accurate processing of customer orders using point-of-sale system, contributing to efficient service flow.
- Assisted guests with menu selections and dietary restrictions.
- Coordinated with kitchen staff to ensure prompt food preparation and delivery, supporting overall dining experience.
- Promoted a welcoming atmosphere by maintaining cleanliness and organization in dining area.
- Trained new servers on restaurant procedures and customer engagement techniques.
Server
Longhorn Steakhouse
Allen Park
01.2019 - 01.2023
- Greeted guests warmly and ensured a positive first impression.
- Provided exceptional customer service in a fast-paced dining environment.
- Coordinated with servers and kitchen staff to ensure efficient service and timely order delivery.
- Handled guest complaints professionally and resolved issues promptly.
- Built strong relationships with regular patrons, fostering loyalty and repeat business.
- Managed reservations and to-go orders, improving customer experience and operational flow.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Trained new hostesses on procedures and customer service standards.
- Prepared checks, itemizing total meal costs and taxes.
Volunteer
Dearborn Animal Shelter
Dearborn
01.2017 - 01.2022
- Engaged with visitors to highlight adoption opportunities and educate on responsible pet ownership, enhancing community awareness.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
- Contributed to National Honors Society by organizing community service activities that fostered engagement and collaboration.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Made referrals to utilize community resources for residents' needs.
- Assisted staff in daily operations, streamlining processes to better support organizational goals.
Education
Bachelor's - Integrative studies
04-2026
- Urban planning
- Sociology
- Nonprofit and Public Service Leadership (NPSL)
Highschool Diploma -
01-2021
Skills
- Project management
- Data analysis
- Research methods
- Community engagement
- Leadership and supervision
- Problem solving
- Attention to detail
- Reliability
- Interpersonal communication
- Public speaking
Timeline
Server/ Bartender - Mitchell's Fish Market
01.2023 - 12.2024
Server - Longhorn Steakhouse
01.2019 - 01.2023
Volunteer - Dearborn Animal Shelter
01.2017 - 01.2022
University of Michigan - Bachelor's, Integrative studies
Wylie E. Groves - Highschool Diploma,