Nicole Simpson
Grantsville,UT
Summary
Driven Paralegal successful at thriving in high-stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction.
Overview
8
8
years of professional experience
Work History
Sr. Process & Systems Specialist
Skyline Smart Energy
06.2021 - 10.2023
- Created and developed five departments within company pipeline, including funding, quality assurance, and invoicing; produced training material and SOPs for internal company use.
- Wrote proposals for process changes to improve pipeline flow; drafted risk-benefit analyses for departmental changes.
- Implemented targeted fixes and project-specific aid to ease pain points and delays.
Intake & Processing Manager
Empire Solar Group
04.2020 - 06.2021
- Instituted new department of three teams and generated expectations, tasks, and deadlines.
- Developed department through company growth of 300% and reduced overall SLA from 18 days to 24 hours by implementing process improvements and efficiency changes.
- Mentored departmental team, boosting efficiency, success, and morale among employees.
Intake Specialist
Empire Solar Group
04.2019 - 04.2020
- Processed intake of up to 50 daily incoming sales into company CRM and verified customer and project information.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into required systems.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during intake process.
- Generated contract amendment documents as needed.
Information Specialist
Salt Lake City Police Department
06.2015 - 04.2019
- Promptly processed all police department tickets, arrests, and reports through agency information management system, emphasizing accuracy and efficiency.
- Processed fax and mail records requests from other police departments, military background checks, LexisNexis, and FBI NICS in timely manner.
- Safeguarded confidential information by implementing strict security protocols for accessing sensitive police records and data.
Education
Certification - Paralegal Studies
Weber State University
Ogden, UT04.2024
Associate of Arts - English Language And Literature
College of Eastern Utah
Price, UT05.2009
Skills
- Case Management
- Client Communication
- Office Administration
- Document Preparation
- Research and data collection
- Proofreading
- Records Management
- Contract Review
Timeline
Sr. Process & Systems Specialist
Skyline Smart Energy
06.2021 - 10.2023
Intake & Processing Manager
Empire Solar Group
04.2020 - 06.2021
Intake Specialist
Empire Solar Group
04.2019 - 04.2020
Information Specialist
Salt Lake City Police Department
06.2015 - 04.2019
Certification - Paralegal Studies
Weber State University
Associate of Arts - English Language And Literature
College of Eastern Utah
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