Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Simpson

Grantsville,UT

Summary

Driven Paralegal successful at thriving in high-stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction.

Overview

8
8
years of professional experience

Work History

Sr. Process & Systems Specialist

Skyline Smart Energy
06.2021 - 10.2023
  • Created and developed five departments within company pipeline, including funding, quality assurance, and invoicing; produced training material and SOPs for internal company use.
  • Wrote proposals for process changes to improve pipeline flow; drafted risk-benefit analyses for departmental changes.
  • Implemented targeted fixes and project-specific aid to ease pain points and delays.

Intake & Processing Manager

Empire Solar Group
04.2020 - 06.2021
  • Instituted new department of three teams and generated expectations, tasks, and deadlines.
  • Developed department through company growth of 300% and reduced overall SLA from 18 days to 24 hours by implementing process improvements and efficiency changes.
  • Mentored departmental team, boosting efficiency, success, and morale among employees.

Intake Specialist

Empire Solar Group
04.2019 - 04.2020
  • Processed intake of up to 50 daily incoming sales into company CRM and verified customer and project information.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into required systems.
  • Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during intake process.
  • Generated contract amendment documents as needed.

Information Specialist

Salt Lake City Police Department
06.2015 - 04.2019
  • Promptly processed all police department tickets, arrests, and reports through agency information management system, emphasizing accuracy and efficiency.
  • Processed fax and mail records requests from other police departments, military background checks, LexisNexis, and FBI NICS in timely manner.
  • Safeguarded confidential information by implementing strict security protocols for accessing sensitive police records and data.

Education

Certification - Paralegal Studies

Weber State University
Ogden, UT
04.2024

Associate of Arts - English Language And Literature

College of Eastern Utah
Price, UT
05.2009

Skills

  • Case Management
  • Client Communication
  • Office Administration
  • Document Preparation
  • Research and data collection
  • Proofreading
  • Records Management
  • Contract Review

Timeline

Sr. Process & Systems Specialist

Skyline Smart Energy
06.2021 - 10.2023

Intake & Processing Manager

Empire Solar Group
04.2020 - 06.2021

Intake Specialist

Empire Solar Group
04.2019 - 04.2020

Information Specialist

Salt Lake City Police Department
06.2015 - 04.2019

Certification - Paralegal Studies

Weber State University

Associate of Arts - English Language And Literature

College of Eastern Utah
Nicole Simpson