Driven Paralegal successful at thriving in high-stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction.
Overview
8
8
years of professional experience
Work History
Sr. Process & Systems Specialist
Skyline Smart Energy
06.2021 - 10.2023
Created and developed five departments within company pipeline, including funding, quality assurance, and invoicing; produced training material and SOPs for internal company use.
Wrote proposals for process changes to improve pipeline flow; drafted risk-benefit analyses for departmental changes.
Implemented targeted fixes and project-specific aid to ease pain points and delays.
Intake & Processing Manager
Empire Solar Group
04.2020 - 06.2021
Instituted new department of three teams and generated expectations, tasks, and deadlines.
Developed department through company growth of 300% and reduced overall SLA from 18 days to 24 hours by implementing process improvements and efficiency changes.
Mentored departmental team, boosting efficiency, success, and morale among employees.
Intake Specialist
Empire Solar Group
04.2019 - 04.2020
Processed intake of up to 50 daily incoming sales into company CRM and verified customer and project information.
Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into required systems.
Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during intake process.
Generated contract amendment documents as needed.
Information Specialist
Salt Lake City Police Department
06.2015 - 04.2019
Promptly processed all police department tickets, arrests, and reports through agency information management system, emphasizing accuracy and efficiency.
Processed fax and mail records requests from other police departments, military background checks, LexisNexis, and FBI NICS in timely manner.
Safeguarded confidential information by implementing strict security protocols for accessing sensitive police records and data.
Education
Certification - Paralegal Studies
Weber State University
Ogden, UT
04.2024
Associate of Arts - English Language And Literature
College of Eastern Utah
Price, UT
05.2009
Skills
Case Management
Client Communication
Office Administration
Document Preparation
Research and data collection
Proofreading
Records Management
Contract Review
Timeline
Sr. Process & Systems Specialist
Skyline Smart Energy
06.2021 - 10.2023
Intake & Processing Manager
Empire Solar Group
04.2020 - 06.2021
Intake Specialist
Empire Solar Group
04.2019 - 04.2020
Information Specialist
Salt Lake City Police Department
06.2015 - 04.2019
Certification - Paralegal Studies
Weber State University
Associate of Arts - English Language And Literature