Nicole Simpson
Pittsburgh,PA
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
13
13
years of professional experience
Work History
Bartender , Shift Manager , Server
Texas Roadhouse
06.2010 - Current
- Trained back-up associates and led crew members in managing operations of storefront.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Reduced inventory losses by managing beverage inventory with [Software].
- Checked building to confirm maintenance and cleaning met code and regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Managed cash and bar revenue during special promotions or sporting events.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Production
Eat And Park , Cookie Factory
09.2021 - 05.2022
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Education
Associate of Science - Business
Community College of Allegheny County
Pittsburgh, PA06.2024
Skills
- Customer Needs Assessments
- Attending Multiple Customers
- High-Volume Environments
- Reconciling Cash Drawers
- Guest Satisfaction
- Error Identification
- Handling Difficult Customers
Timeline
Production
Eat And Park , Cookie Factory
09.2021 - 05.2022
Bartender , Shift Manager , Server
Texas Roadhouse
06.2010 - Current
Associate of Science - Business
Community College of Allegheny County
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