Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Simpson

Pittsburgh,PA

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

13
13
years of professional experience

Work History

Bartender , Shift Manager , Server

Texas Roadhouse
06.2010 - Current
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Reduced inventory losses by managing beverage inventory with [Software].
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Managed cash and bar revenue during special promotions or sporting events.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Excelled in every store position and regularly backed up front-line staff.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

Production

Eat And Park , Cookie Factory
09.2021 - 05.2022
  • Organized work to meet demanding production goals.
  • Resolved issues quickly to maintain productivity goals.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.

Education

Associate of Science - Business

Community College of Allegheny County
Pittsburgh, PA
06.2024

Skills

  • Customer Needs Assessments
  • Attending Multiple Customers
  • High-Volume Environments
  • Reconciling Cash Drawers
  • Guest Satisfaction
  • Error Identification
  • Handling Difficult Customers

Timeline

Production

Eat And Park , Cookie Factory
09.2021 - 05.2022

Bartender , Shift Manager , Server

Texas Roadhouse
06.2010 - Current

Associate of Science - Business

Community College of Allegheny County
Nicole Simpson