Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
13
13
years of professional experience
Work History
Bartender , Shift Manager , Server
Texas Roadhouse
06.2010 - Current
Trained back-up associates and led crew members in managing operations of storefront.
Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Reduced inventory losses by managing beverage inventory with [Software].
Checked building to confirm maintenance and cleaning met code and regulations.
Kept bar presentable and well-stocked to meet customer needs.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Managed cash and bar revenue during special promotions or sporting events.
Exercised composure under pressure and in escalated customer service scenarios.
Excelled in every store position and regularly backed up front-line staff.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Production
Eat And Park , Cookie Factory
09.2021 - 05.2022
Organized work to meet demanding production goals.
Resolved issues quickly to maintain productivity goals.
Inspected final products to assess compliance with quality standards and established tolerances.
Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Education
Associate of Science - Business
Community College of Allegheny County
Pittsburgh, PA
06.2024
Skills
Customer Needs Assessments
Attending Multiple Customers
High-Volume Environments
Reconciling Cash Drawers
Guest Satisfaction
Error Identification
Handling Difficult Customers
Timeline
Production
Eat And Park , Cookie Factory
09.2021 - 05.2022
Bartender , Shift Manager , Server
Texas Roadhouse
06.2010 - Current
Associate of Science - Business
Community College of Allegheny County
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