Nicole Slamin
Roxbury,MA
Summary
Dynamic Operations Assistant with proven leadership and exceptional communication skills. Expert in event planning and optimizing workflows. I excel in problem-solving and fostering collaboration across departments.
Overview
20
20
years of professional experience
Work History
Supervisor
IST Management Services
Boston, MA
01.2026 - Current
- Oversaw daily operations, ensuring adherence to company policies and quality standards.
- Trained and mentored staff, fostering skill development and team cohesion.
- Implemented process improvements, enhancing workflow efficiency and service delivery.
- Monitored performance metrics, identifying areas for operational enhancements.
- Supervised daily mail operations, ensuring timely processing and distribution of incoming and outgoing correspondence.
Operations Assistant
Burns & Levinson
Boston, MA
11.2017 - 12.2024
- Collaborated with the Operations Manager on operational matters.
- Facilitated smooth operational workflows for Operations Staff and Outsourced Office Services Team.
- Worked with HR and IT to optimize onboarding and team collaboration.
- Conducted operations training.
- Served as a liaison with building management for each office.
- Coordinated after-hours HVAC, maintenance requests, security badges, parking stickers, and freight access.
- Coordinated catering, logistics, and supplementary services for events.
- Planned events in collaboration with other departments.
- Maintained accurate records for food orders, supply orders, and parking sticker consumption.
- Utilized software programs such as Oracle, Excel, Word, Access
Regional Star/Office Services Manager
IST
Boston, MA
06.2016 - 11.2017
- Managed a five-person site.
- Ordered supplies and maintained records for the supplies.
- Worked closely with the onsite contact to ensure workflow.
- Copy, binding, and mail for the site.
- Covered reception as needed.
- Utilized strong communication skills to interact effectively with team members and external contacts.
- Organized and maintained records for all incoming mail, ensuring accurate tracking and distribution.
Office Services Manager
Pitney Bowes/Novitex
Boston, MA
06.2006 - 05.2014
- Serve as the primary contact for site contacts.
- Managed a six-person site.
- Ordered supplies and kept within budget.
- Covered reception as needed.
- Coordinate conference room schedules, and assist with firm events.
- Manage time entry, and prepare correspondence for HR and Operations.
- Adhere to department policies while working independently and collaboratively.
- Ensured accuracy of data entry into company database system; audited entries regularly.
- Managed the daily operations of office services, including mail delivery, ordering of supplies and equipment, and scheduling of maintenance.
Education
BS - Human Development
Wheelock College
Boston, MA05-2001
Skills
- Training and mentoring
- Customer service
- Inventory oversight
- Microsoft office
- Strong work ethic
- Reception duties
- Problem-solving
- Time management
Websites
References
References available upon request.
Timeline
Supervisor
IST Management Services
01.2026 - Current
Operations Assistant
Burns & Levinson
11.2017 - 12.2024
Regional Star/Office Services Manager
IST
06.2016 - 11.2017
Office Services Manager
Pitney Bowes/Novitex
06.2006 - 05.2014
BS - Human Development
Wheelock College