Nicole Smith
Summary
Solid time management skills and the ability to prioritize and perform multiple tasks simultaneously and strong customer service skills including fundamental understanding of standard office applications.
Overview
16
16
years of professional experience
Work History
Pre Bill Analyst
Parallon Business Solutions LLC
05.2012 - Current
- Work prebill accounts imported into the PDU Tool efficiently and effectively on a daily basis to resolve accounts with “no auth numbers and ALOS vs. authorized days variances
- Work assigned accounts in eRequest to resolve outstanding issues
- Report insurance denial trends identified during daily operational assignments
- Identify problem accounts and escalate as appropriate
- Document actions taken on the account clearly and concisely
- Contacting the facilities, physicians' offices and/or insurance companies to resolve denials/appeals
Chesterfield Family Practice
Front Desk Receptionist
07.2008 - 04.2012
- Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
- Keeps patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
- Protects patients' rights by maintaining confidentiality of medical, personal, and financial information.
Education
No Degree - Medical Office Specialist
Fortis College
Richmond, VA05.2010
Skills
- Proficient in Microsoft Office
- Exceptional communication skills
- Customer Service and Data entry skills
- Proficient experience working with individuals of all age groups
- Strong computer and keyboard skills
- Multi-tasking
- Attention to detail
- Professionalism
Timeline
Pre Bill Analyst
Parallon Business Solutions LLC
05.2012 - Current
Chesterfield Family Practice
Front Desk Receptionist
07.2008 - 04.2012
No Degree - Medical Office Specialist
Fortis College
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