Nicole Smith
Manhattan,KS
Summary
Dynamic professional with a proven track record in client relationship building and digital marketing, honed across roles at Dillons and USD 383 Manhattan-Ogden. Excelled in enhancing customer experiences and streamlining operations, demonstrating product knowledge expertise and fashion trend awareness. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
E-Commerce Personal Shopper
Dillons
Manhattan, KS
10.2024 - Current
- Processed online orders quickly and accurately.
- Assisted teammates with daily tasks during peak periods.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Secured and stored items until customer pickup.
- Completed pickup and shopping orders for customers within local area.
- Asked store associates for help locating missing products.
Kitchen Manager
USD 383 Manhattan-Ogden Unified School District
Manhattan, KS
10.2021 - 08.2024
- Ensured compliance with health and safety regulations.
- Inspected dining and serving areas for cleanliness and proper setup.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained new employees on kitchen procedures and policies.
- Delegated work to staff, setting priorities and goals.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Explained goals and expectations required of trainees.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Trained new employees to perform duties.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
Merchandise Associate
Jcpennys
Manhattan, KS
04.2021 - 09.2021
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Transported and positioned floor displays with pallet jacks.
- Monitored weekly, monthly and quarterly achievement goals.
- Performed regular price checks to identify discrepancies between shelf tags and computerized systems.
- Consulted with management and advertising teams to plan optimal promotions.
- Kept work areas professional, organized and clean.
- Completed updates to signage, marketing materials and item price tags to reflect current promotions.
- Monitored stock to maintain sufficient quantity of featured product.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
Education
Cosmetology License - Cosmmetology
Bellus Academy
Manhattan, KS06-2025
GED -
GED Online
06-2021
Skills
- Product knowledge expertise
- Client relationship building
- Digital marketing
- Branding
- Fashion trend awareness
- Negotiation tactics
Certification
- I will be getting my Cosmetology License in June of this year!
References
References available upon request.
Timeline
E-Commerce Personal Shopper
Dillons
10.2024 - Current
Kitchen Manager
USD 383 Manhattan-Ogden Unified School District
10.2021 - 08.2024
Merchandise Associate
Jcpennys
04.2021 - 09.2021
Cosmetology License - Cosmmetology
Bellus Academy
GED -
GED Online
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