Nicole Smith

• Led daily operations, compliance, and performance for a growing real estate brokerage.
• Recruited and trained agents to deliver top-tier client experiences and achieve sales excellence.
• Implemented innovative marketing initiatives and digital campaigns that elevate brand visibility.
• Oversaw all transactions to ensure seamless closings and client satisfaction.
• Developed and enforce brokerage policies and professional standards, aligning with state guidelines.

Sales Associate

• Achieved more than $5 million sales annually and received numerous awards on sales production.
• Prepared legal documents for lease and sale of commercial and residential properties.
• Provided economic and market advice to prospective clients.
• Monitored available real estate, market trends, and demographics that affects buying and selling.

Reason for leaving: Relocated

• Provided claim expertise supported by reviewing, investigating, negotiating, and resolving claims.
• Manage subrogation files, identify trends, and provide reports as needed.
• Reviewed hospital patient accounts for overpayments and processed refunds due to overpayments.
• Systems/Applications used: EPIC, STAR, McKesson, ePremis, iSuite, ImageNow

Clinical Administrative Coordinator

• Handled inbound and outbound calls from providers and members in a call center environment.
• Created and updated prior authorizations or referrals for members and providers.
• Scheduled appointments, assigned cases for clinical staff through Care Coordination System (CCS).

Client Services Analyst

• Managed all aspects of the Copay/Co-insurance Waiver Program enrollment process.
• SharePoint site administrator while supporting the Director and Pharmacy Account Manager.
• Worked closely with Medco to ensure prior authorization records and/or files are processed timely.
• Responded to appeals and written inquires.
• Cultivated relationships with key stakeholders to enhance client satisfaction and retention.
• Collaborated with cross-functional teams to deliver tailored healthcare solutions to clients.