Nicole Smith
Bay Point,CA
Summary
Experienced Medical Assistant with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant
IHSS In Home Support Services
Oakland, CA
11.2025 - Current
- Administered medications and monitored patient responses during treatment sessions.
- Coordinated with healthcare providers to schedule appointments and manage patient flow efficiently.
- Collaborated with multidisciplinary teams to enhance patient rehabilitation outcomes through integrated care strategies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Medical Assistant
Pain and Rehabilitative Consultants Medical Group
Emeryville, CA
07.2019 - 10.2025
- Assisted in patient intake, ensuring accurate information collection and documentation.
- Coordinated appointment scheduling, optimizing patient flow and reducing wait times.
- Administered medications and injections, adhering to safety protocols and best practices.
- Educated patients on treatment plans, enhancing understanding and compliance with rehabilitation programs.
- Mentored junior staff in clinical procedures and office protocols, fostering a collaborative environment.
- Implemented electronic medical record systems, improving data accuracy and retrieval efficiency.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Communicated with Claim adjusters, Pharmacist and Attorney's regarding requests
Medical Assistant
Concentra Urgent Care
Oakland, CA
03.2017 - 05.2019
- Monitored patient well-being during examinations, ensuring comfort and effectively responding to inquiries.
- Engaged with diverse healthcare professionals to ensure seamless coordination of patient care services.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Conducted thorough cleaning, restocking, and organization of exam rooms and medical equipment to maintain a safe and functional environment.
- Oversaw the gathering of comprehensive client medical histories, medication records, symptoms, and allergy profiles. Delivered accurate data to support patient care initiatives.
- Facilitated smooth patient transitions to exam rooms, enhancing overall experience. Provided clear answers to patient inquiries, fostering trust and communication. Streamlined preparation of examination areas, contributing to effective physician evaluations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Assistant Intern
Kaiser Permanente
Hayward, CA
01.2017 - 03.2017
- Supported healthcare providers in conducting patient examinations and procedures.
- Administered patient record management through electronic health record (EHR) systems, maintaining high standards of accuracy and confidentiality.
- Coordinated appointment scheduling, optimizing workflow and reducing wait times for patients.
- Educated patients on treatment plans, medications, and preventative care practices to enhance compliance.
- Coordinated patient inquiries and optimized check-in workflows to support front desk operations effectively.
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Developed and organized patient charts with attention to detail for use by medical professionals in clinical settings.
- Welcomed patients and inquired about wellbeing since last treatment.
- Monitored and recorded patient pulse oximetry levels to ensure optimal respiratory function.
- Supported laboratory operations by collecting and processing specimens for routine checks and diagnostic testing.
Caregiver, Special Needs
IHSS
Oakland, CA
02.2014 - 01.2017
- Provided personalized care and support to individuals with special needs in daily activities.
- Assisted clients with mobility, hygiene, and meal preparation to enhance quality of life.
- Monitored client health conditions and reported changes to families and medical staff promptly.
- Advocated for client rights and preferences, fostering a respectful and inclusive environment.
- Coordinated transportation and scheduling for medical appointments and community activities.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Ensured timely administration of medications and treatments as prescribed by medical professionals.
- Maintained detailed records of clients'' progress towards personal goals, sharing updates regularly with families and healthcare teams.
Education
Associate of Science - Medical Assistant
Merritt College
Oakland, CA05-2017
High School Diploma -
Oakland Technical High School
Oakland, CA06-2001
Skills
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- CPR
- First aid
- Specimens collection and processing
- Medical billing and coding
Certification
- Certified Medical Assistant
- CPR & First Aid
- HIPPA
- Bloodborne Pathogens
Timeline
Medical Assistant
IHSS In Home Support Services
11.2025 - Current
Medical Assistant
Pain and Rehabilitative Consultants Medical Group
07.2019 - 10.2025
Medical Assistant
Concentra Urgent Care
03.2017 - 05.2019
Medical Assistant Intern
Kaiser Permanente
01.2017 - 03.2017
Caregiver, Special Needs
IHSS
02.2014 - 01.2017
Associate of Science - Medical Assistant
Merritt College
High School Diploma -
Oakland Technical High School