Nicole J Smith
Merrimack
Summary
Motivated and ambitious Business Administration professional. Experience as a Media Buyer and Account Executive in the Marketing/Advertising field, in addition to general support roles and most recently working in the healthcare field most specifically pediatric dental. Four years of experience in this field, working with doctors, hygienists, insurance companies, patients and families. Dedicated and reliable team player that’s adaptable, flexible, organized, and personable.
Overview
24
24
years of professional experience
Work History
Patient Care Coordinator
Simply Pediatric Dentistry and Orthodontics
Pelham, NH
01.2011 - Current
- First line of communication for patients to the practice.
- Insurance breakdowns, account management, collections.
- Industry knowledge as well as pediatric treatment planning and scheduling for the doctor and hygienists.
- Social media lead for the office including and not limited to facebook management/posts, office reviews, company wide campaigns.
Patient Care Coordinator
LIndner Dental
Bedford, NH
01.2020 - 02.2022
- Coordinated patient appointments, optimizing schedules for efficiency and accessibility.
- Facilitated communication between patients, families, and dental professionals to enhance care delivery.
- Managed patient records using electronic health record (EHR) systems, ensuring data accuracy and confidentiality.
- Developed patient education materials to improve understanding of treatment options and procedures.
Assistant Account Manager
WEDU
Manchester, NH
01.2010 - 01.2011
- Coordinate and help manage projects from determining resources to scheduling, billing and budgeting
- Ensure client satisfaction and projects are completed on time and meet or exceed standards
Media Buyer
Hill Holliday
Boston, MA
01.2002 - 01.2009
- Responsible for the success of our programs across client businesses
- Work closely with internal depts and vendors on execution of programs
Education
Bachelor's Degree - Business Management & Communications
Keene State College
Keene, NHSkills
- Business intelligence
- Communication skills
- Problem solving
- Creative and adaptable
- Organizational and multi-tasking abilities
- XV Web, Open Dental, Weave, MS Office
- Teamwork skills
Timeline
Patient Care Coordinator
LIndner Dental
01.2020 - 02.2022
Patient Care Coordinator
Simply Pediatric Dentistry and Orthodontics
01.2011 - Current
Assistant Account Manager
WEDU
01.2010 - 01.2011
Media Buyer
Hill Holliday
01.2002 - 01.2009
Bachelor's Degree - Business Management & Communications
Keene State College