Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Spiezio

Gloversville

Summary

Detail-oriented professional with extensive experience in customer service and administrative support. Known for effective communication and critical thinking, contributing to improved workflows and customer loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Lippert Components
Gloversville, NY
05.2023 - Current
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Processed orders and returns accurately, ensuring timely fulfillment for customers.
  • Collaborated with team members to improve response times and streamline workflows.
  • Maintained product knowledge to provide accurate information and recommendations.
  • Responded to customer requests for products, services, and company information.

Receptionist

DePaula Ford
Albany, NY
05.2020 - 05.2023
  • Managed front desk operations, ensuring efficient customer service and effective communication.
  • Coordinated appointment scheduling, optimizing daily workflow for staff and clients.
  • Maintained accurate records of customer interactions, enhancing data integrity and retrieval efficiency.
  • Developed training materials for new receptionists, streamlining onboarding processes and improving team performance.

Dispatcher

LaserShip
Saint Albans, NY
10.2017 - 05.2020
  • Coordinated daily dispatch operations to ensure timely delivery of packages.
  • Utilized advanced routing software to optimize delivery routes and reduce transit times.
  • Managed communication between drivers and customers, addressing inquiries and resolving issues efficiently.
  • Monitored shipment status and provided real-time updates to stakeholders, ensuring transparency throughout the process.

Education

High School Diploma -

Colonie Central High School
Albany, NY
06-2009

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Administrative support

Timeline

Customer Service Representative

Lippert Components
05.2023 - Current

Receptionist

DePaula Ford
05.2020 - 05.2023

Dispatcher

LaserShip
10.2017 - 05.2020

High School Diploma -

Colonie Central High School