Nicole stepp
Muncy,PA
Summary
Dynamic Assistant Vice President Branch Manager at Muncy Bank and Trust, recognized for driving loan portfolio growth and enhancing customer satisfaction through exceptional service. Proven adaptability and strong teamwork skills fostered community partnerships and compliance with regulations, while meticulous attention to detail ensured operational excellence and continuous improvement.
Overview
22
22
years of professional experience
Work History
Assistant Vice President Branch Manager
Muncy Bank and Trust
10.1999 - 02.2022
- Collaborated with senior leadership to develop innovative products and services tailored to the local market''s needs.
- Cultivated strong partnerships with community organizations, enhancing the bank''s reputation and visibility within the community.
- Facilitated regular meetings with team members to review progress, address challenges, and celebrate successes, driving continuous improvement in branch performance.
- Managed risk effectively by ensuring compliance with company policies and industry regulations.
- Increased loan portfolio growth by identifying new business opportunities and building strong customer relationships.
- Conducted thorough audits of branch operations to identify areas for improvement and implement corrective actions accordingly.
- Boosted customer satisfaction ratings by delivering exceptional service and resolving issues promptly.
- Complied with established internal controls and policies.
- Supported financial director with special projects and additional job duties.
Education
High School Diploma -
Muncy High School
Muncy, PASkills
- Willing to learn
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Adaptability and flexibility
Timeline
Assistant Vice President Branch Manager
Muncy Bank and Trust
10.1999 - 02.2022
High School Diploma -
Muncy High School
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