Nicole Stitt
Grand Rapids,Michigan
Summary
Dynamic professional in information technology, specializing in sales and customer service. Expertise in developing effective sales tactics and maintaining customer satisfaction through strategic relationship management, utilizing CRM tools to enhance sales performance and account retention.
Overview
12
12
years of professional experience
Work History
Nation Practice Physical Security Inside Sales Representative
Mobile Communications America
, United States
04.2025 - Current
- Cultivated customer relationships that contributed to revenue growth.
- Managed customer accounts to foster strong relationships and enhance customer satisfaction.
- Delivered superior customer support to improve account retention rate.
- Collaborated with outside sales representative to support product sales growth.
- Collaborated with team members to develop effective sales strategies and tactics.
- Utilized CRM software to track sales activities and customer interactions efficiently.
Physical Security - National Practice Inside Sales Representative
Presidio
Greater Grand Rapids, Michigan
04.2019 - 04.2025
- Identified client needs to tailor solutions effectively.
- Enhanced customer relationships to contribute to revenue growth.
- Fostered relationships with internal and external customers through clear communication and support.
- Collaborated with marketing to align sales initiatives with company strategies.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
Corporate QC Sales Administrator
Presidio
Greater Grand Rapids, Michigan
01.2017 - 04.2019
- Documented and analyzed sales order profit margin, shipping terms, logistics, and global tax requirements to support decision-making.
- Inspected products and processes to verify compliance with quality standards, contributing to overall product integrity.
- Reviewed and validated documentation for accuracy and compliance with regulations, ensuring operational integrity.
Purchasing
Presidio
Greater Grand Rapids, Michigan
05.2015 - 01.2017
- Coordinated purchase order changes or cancellations with Purchasing Department to streamline operations.
- Negotiated supplier contracts to secure competitive rates for purchasing materials, optimizing cost efficiency.
- Fostered supplier relationships to enhance supply chain stability and support purchasing objectives.
- Worked closely with purchasing manager to ensure cost-effective purchasing decisions were made.
- Ensured compliance with company policies regarding purchasing practices.
- Maintained purchasing database of suppliers and their product lines.
- Created detailed reports related to purchasing activities for management review.
Administrative Assistant
Netech Corporation
08.2014 - 05.2015
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed office correspondence and communications with clients and vendors, ensuring timely and accurate information exchange.
- Organized meetings, including scheduling and preparing necessary materials.
- Answered phone calls and emails, providing information that facilitated effective business correspondence.
- Maintained office supplies inventory by checking stock levels, ensuring availability of necessary materials.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
Education
High School Diploma -
Cedar Springs High
Cedar Springs06-1990
Skills
- Customer relationship management
- Account management
- Sales strategy development
- Sales forecasting
- CRM software proficiency
- Customer retention
- Client retention
- Driven
- Dependable
Timeline
Nation Practice Physical Security Inside Sales Representative
Mobile Communications America
04.2025 - Current
Physical Security - National Practice Inside Sales Representative
Presidio
04.2019 - 04.2025
Corporate QC Sales Administrator
Presidio
01.2017 - 04.2019
Purchasing
Presidio
05.2015 - 01.2017
Administrative Assistant
Netech Corporation
08.2014 - 05.2015
High School Diploma -
Cedar Springs High