Nicole Stone
Brunswick,OH
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Conscientious Healthcare professional offering over 18 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Assistant III
University Hospitals of Cleveland
04.2024 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Completed EKGs and other tests based on patient presentation in office.
- Implemented care and efficiency improvements to support and enhance office operations.
- Taught patients about medications, procedures, and care plan instructions.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Measured patient pulse oximetry.
- Collected and documented patient medical information such as blood pressure and weight.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Assistant Program Instructor
Medina County Career Center
08.2022 - 04.2024
- Collaborated with all instructors to implement best practices to enhance student learning.
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
- Analyzed clinical settings' success in helping students achieve course and program outcomes.
- Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
- Provided immediate and constructive feedback to students individually and as group.
- Assigned students to patients based on students' learning objectives and patient needs.
- Supervised students when administering medications to maintain patient safety.
- Evaluated students' competencies through written assignments and examinations.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Instructed students through lecture for managing a medical office- clinical and administrative
- Improved safety procedures to create safe working conditions for workers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Instruct students in lab medical assistant skills, test students out on phlebotomy, ekg, blood pressure, CLIA-waived testing, all medical assistant duties. Lecture on chapters, administer tests. etc. Prepare students to sit for CCMA certification.
Medical Assistant
Cleveland Clinic
01.2017 - 09.2018
- Prepared and administered medications to alleviate patient symptoms.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepare exam rooms for GYN/OB exams, phelbotomy, administer vaccines, assist with in office OB/GYN procedures, Assist with OB Ultrasound, Set up patients for any additional OB testing needed. Triage calls to physician when needed, fill RX, Hook patient up to NST test
Back Office Lead Medical Assistant
Yatish Goyal MD
01.2016 - 01.2018
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Lead Patient Care Technician
BayCare
09.2010 - 06.2013
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Monitored patients during surgeries and identified specific response patterns.
- Performed diagnostic tests and reported results to healthcare providers.
- Assisted with Labor & Delivery, assisted RN in Triage with blood draws, NST, Ultrasound, preparing patient for Labor Room or OR, Kept triage log of patients arriving
Medical Assistant
Women's Care Florida, The Women's Centre For Excellence
09.2009 - 09.2011
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Blood Pressure, Blood Draws, Assiting in GYN exam, OB EXam, In office GYN procedures, NST, Doppler reads, scheduling patients for test outside of office. Same as above job.
Education
Medical Assisting
Sanford Brown Institute
Middleburg Heights, Ohio04-2006
Skills
- Patient-focused care
- Intake control
- Phlebotomy
- Check-in coordination
- Medical office administration
- Medical procedures
- Inventory management
- Clinical documentation
- Medical terminology
- Medical terminology knowledge
- Documentation and reporting
- Employee onboarding
Certification
- CCMA - Certified Clinical Medical Assistant
- Certified CPR, American Heart Association
Timeline
Medical Assistant III
University Hospitals of Cleveland
04.2024 - Current
Medical Assistant Program Instructor
Medina County Career Center
08.2022 - 04.2024
Medical Assistant
Cleveland Clinic
01.2017 - 09.2018
Back Office Lead Medical Assistant
Yatish Goyal MD
01.2016 - 01.2018
Lead Patient Care Technician
BayCare
09.2010 - 06.2013
Medical Assistant
Women's Care Florida, The Women's Centre For Excellence
09.2009 - 09.2011
Medical Assisting
Sanford Brown Institute
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