Nicole Stoumile
Columbus,OH
Overview
7
7
years of professional experience
Work History
Store Manager
United Dairy Farmers
Columbus, Ohio
05.2018 - Current
- Recruited, trained and supervised new employees.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily store operations, including paperwork, cash handling, and change orders.
- Managed inventory by stocking and ordering products to ensure optimal store conditions.
- Ensured compliance with safety regulations and company policies.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Updated and maintained store signage and displays.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
District Supervisor
United Dairy Farmers
Columbus, Ohio
10.2022 - 07.2023
- Supervised 7-8 stores, managing a team of 75-100 employees.
- Managed cash handling, scheduling, hiring, learning and development, and payroll processes to maintain operational excellence.
- Ensured compliance with applicable laws and regulations pertaining to safety, health, employment, labor relations.
- Conducted periodic reviews of store staff to evaluate their ability to meet customer service standards.
- Organized regular meetings with store managers to analyze performance metrics and identify areas of improvement.
- Resolved conflicts between employees or customers at any store location within the district.
- Trained new store managers on operational procedures specific to their location.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Monitored daily operations of assigned district locations to ensure compliance with company policies and procedures.
- Recruited and trained new employees to meet job requirements.
- Directed and supervised staff performance.
- Negotiated contracts with vendors for products, services, and supplies needed by the district stores.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Education
High School Diploma -
Focus North High School
Ohio06-2012
Skills
- Promotional planning
- Store operations oversight
- Operational budgeting
- Hourly shift management
- Personnel development
- Outstanding communication skills
- Multitasking
- Problem-solving
- Bank and safe deposits
- Store opening and closing
- Performance reviews
- Team development
- Operations oversight
- Strategic planning
- Loss prevention procedures
- Customer service management
Timeline
District Supervisor
United Dairy Farmers
10.2022 - 07.2023
Store Manager
United Dairy Farmers
05.2018 - Current
High School Diploma -
Focus North High School