Nicole Sullivan
Chillicothe,OH
Summary
Flexible hard worker ready to learn and contribute to team success. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Ensemble Health Partners
07.2023 - Current
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Verified insurance coverage for services provided by the facility.
- Greeted patients and visitors in a courteous and professional manner.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Collected co-pays and other payments from patients at time of service.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
Patient Care Technician
Adena Regional Medical Center
09.2018 - 07.2023
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Provided direct patient care and assistance to healthcare team members.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
Home Health Caregiver
Altimate Care
08.2015 - 09.2018
- Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
- Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
Education
High School Diploma -
Zane Trace High School
Chillicothe, OH05-2011
Vocational - Nursing Assistance
Pickaway-Ross Career And Technology Center
Chillicothe, OH05-2011
Skills
- Insurance Verification
- Payment Processing
- Medical Billing
- Patient Registration
- Information Collection
- Eligibility Determination
- Registration and Admissions
- Registration management
- Multitasking and Organization
Certification
- CRCR Certified
Timeline
Patient Access Representative
Ensemble Health Partners
07.2023 - Current
Patient Care Technician
Adena Regional Medical Center
09.2018 - 07.2023
Home Health Caregiver
Altimate Care
08.2015 - 09.2018
High School Diploma -
Zane Trace High School
Vocational - Nursing Assistance
Pickaway-Ross Career And Technology Center
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